Director of Security

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 – $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Supervise all security team members across the operation
• Ensure the safety of our team members, guests, and licensees by monitoring and correcting potential accidents or injuries
• Adhere to and enforce rules and regulations of the state gaming commission.
• Ensure emergency medical service (EMS) associates obtain the appropriate medical permits in line with state protocol
• Follow company, local, state, and federal compliance in reference to hiring and mandatory training of all security team members
• Hire, train, supervise, and develop your team
• Produce departmental budgets, policies, and procedures
• Learn and maintain a working knowledge of the union contract as it pertains to the positions in the Security Department
• Partner with the head of security for Delaware North regularly and when major security issues arise
• Comply with confidentiality regulations regarding all surveillance and security information including camera coverage, investigations, and proprietary material
• Investigate and resolve customer complaints and issues
• Demonstrates skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill
• Responsible for the eviction of unruly patrons or associates as required
• Effectively communicates by keeping staff advised of daily events, and all company and departmental change
• Will be required to occassionally operate a company vehicle
• Other duties as assigned

More about you

• Minimum five years’ related experience or law enforcement experience; at least two years of management experience required
• Ability to obtain and maintain a state gaming license
• Intermediate computer skills with Windows platform, including Microsoft Word, Excel, Access, PowerPoint, e-mail, and the Internet
• Good verbal and written skills
• Must be able to work a flexible schedule including holidays and weekends
• Must have knowledge of litigation and law enforcement procedures
• Must possess a valid state driver’s license
• No degree required

Physical requirements

• Able to lift and carry up to 30 lbs occasionally
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions
• Noise level may be moderate-to-high

Shift details

Days
Evenings
Holidays
Weekends
Events