Convention Services Manager
Capital Hotel
111 W Markham Street
Little Rock,
AR
72201
Description
The Conference Services Manager serves as the primary contact for assigned groups and events following the sales process. This position is responsible for coordinating event details, communicating client needs to hotel departments, and ensuring successful execution of meetings and events while delivering exceptional guest and client service.
Essential Responsibilities- Manage assigned groups and events from turnover through completion.
- Coordinate and communicate all event details with clients and hotel departments.
- Prepare event documentation including group resumes, banquet event orders (BEOs), rooming lists, and billing instructions.
- Monitor room blocks, meeting space, special requests, concessions, and key contractual dates.
- Partner with Operations, Culinary, Banquets, Front Office, and Sales teams to ensure seamless event execution.
- Participate in client meetings, site visits, pre-conference meetings, and post-event reviews.
- Assist in forecasting group rooms and food and beverage revenue.
- Maintain knowledge of hotel services, meeting space, food and beverage offerings, and event technology.
- Utilize sales and catering systems, property management systems, and related technology platforms.
- Attend client functions and work a flexible schedule as business needs require.
- Previous experience in conference services, event management, catering, hotel sales, or hospitality operations preferred.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency in Microsoft Office and hotel sales/catering systems preferred.
- Detail-oriented with a commitment to providing exceptional guest experiences.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Capital Hotel
Our Story
“…it is a capital enterprise located in a capital building…and I trust will prove a capital success…”
These words, we lovingly refer to as the first Capital Idea, inspired the birth of a hotel that has remained Little Rock’s “front porch” for 140 years. Since the 1876 debut many other Capital Ideas have found their way into the hotel through numerous renovations and the most recent full restoration completed in 2007. The culmination is the uncompromising comfort and convenience of a modern luxury hotel without any compromise of its rare historic character.
The inspiration for our customer service is our dedication to personal attention and care often found when visiting friends and family. Instead of rehearsed scenarios, guests are personally greeted, welcomed, and immersed in an approach to service we call Southern Comfortable. Not surprisingly, “Be Huggable” is regarded as the North Star of our core values.
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
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