Hotel Front Office Night Auditor
Wind Creek Chicago Southland
17300 S. Halsted
East Hazel Crest,
IL
60429
Description
Job Overview
In addition to performing routine Front Desk tasks (check-in & checkout), hotel Night Auditors perform a vital role on 3rd shift in closing the business day in the property management system and rolling the date to keep the system current.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
- Projects a positive image
- Greets all guests
- Initiates the Night Audit process of closing the financial day and rolling the date in the PMS
- Generates reports for various team members as directed
- Processes no-show reservations
- Performs hotel check-in and checkout transactions
- Enrolls guests in player’s club, generate cards upon demand
- Disseminates information to guests regarding the property, hotel, promotions, etc.
- Performs miscellaneous tasks – cash handling, check authorizations, faxing , copying
- Maintains cash drawer, drops cash as required, submits supporting documentation
- Answers telephones, routing calls as necessary
- Actively resolves guest issues and disputes
- Reports guestroom issues to Maintenance
- Re-stocks Front Desk supplies
- Keeps work area clean and orderly
- Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
- Must be twenty-one (21) years of age or older
- High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
- Must be able to type 20 words per minute (typing test will be administered) - required
- Good writing and verbal communication skills required (skills test will be administered)- required
- Experience in customer service- required
- Must be able to lift and carry up to 40 lbs.
- Must be willing and able to work 3rd shift
- Must successfully pass job interview, including a guest service audition
- Must be able to stand and walk for entire shift
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment – phones, computers, etc.
- Willing to work odd and irregular hours including nights, weekends and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
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Compensation
$15.00 - $20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills. -
Benefits
Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.
About Wind Creek Chicago Southland
Wind Creek Chicago Southland (slated to open in Fall 2024!) will be an entertainment enthusiast’s dream destination — providing our Guests with, an onsite hotel, dining, bars, an event facility and more.
We’re the first AAA Four Diamond Casino destination to Illinois and Northern Indiana, ideally and conveniently located for all south Chicago suburbs.
Our unique gaming destination will include a luxury hotel with an indoor pool, fitness center and spa, a large capacity banquet facility, a state-of-the-art entertainment center, and an array of tempting dining options—all designed to provide our guests with world-class gaming experiences and the perfect escape.
Our casino will offer over 70,000 square feet of gaming space including 56 table games, over 1,400 state-of-the-art slot machines, a sportsbook, poker room, and more.
We strive to not only provide a first-class experience to our Guests and to our Team Members.
Wind Creek Hospitality aspires to make a positive impact on the lives of people—including our Guests, our Community and most importantly, our Team Members.
Click here to read about our amazing Employee Benefits & Perksand Hit the Career Jackpot!
Leading the industry as one of the fastest-growing casino resort brands, Wind Creek Hospitality has multiple properties located throughout the United States and the Caribbean!
If you need reasonable accommodation to complete the online application, please contact the Employment Center at 708-787-8877 ext. 3984.
Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation.
© 2024 Wind Creek Hospitality. All rights reserved.
About Wind Creek Hospitality
Welcome to an experience like no other. Gaming is the heart of Wind Creek Hospitality, but we offer so much more.
Wind Creek Hospitality is the principal gaming and hospitality entity for the Poarch Band of Creek Indians, the only federally recognized Indian Tribe in the state of Alabama.
Our 11 distinct properties in the U.S. and Caribbean provide world-class entertainment, dining, hotel stays, amenities and activities.
Wind Creek continues to grow and offer our guests luxurious destinations and opportunities for escape. Our gaming facilities include: Wind Creek Aruba, Wind Creek Atmore, Wind Creek Bethlehem, Wind Creek Chicago Southland, Wind Creek Curacao, Wind Creek Montgomery, Wind Creek Wetumpka, as well as racetracks in Alabama and Florida.
Our Purpose
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek has built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system:
Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Explore our Opportunities on Casino Careers & Hospitality Online!
Listen to what our employees say about us:
https://youtu.be/bvPyIdGjmhI
Our Perks
- Blue Cross Blue Shield medical plan*
- Dental plan
- VSP vision plan
- 401(k) savings plan
- Life and disability insurance
- Paid time off
- Employee dining rooms
- Career training and planning
- Quarterly incentive bonuses
- Employee fitness centers with on-staff trainers*
*Not available at all locations
Types of Jobs
- Gaming
- Hotels
- Facilities
- Food & Beverage
- Corporate
