Convention Services Manager

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales.  Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.   Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.)  Participate in negotiating meetings/functions, rooms, rates, and all related requirements.  Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel.  Support all Corporate and hotel initiatives as needed.

Qualifications

Experience

• 2 or more years of hotel catering and rooms experience in the hospitality industry
• Proven track record of a consistent ability to provide quality service
• Previous leadership experience preferred

Skills and Knowledge

• Strong verbal and written English communication skills
• Knowledge of the Hotel, Westmont and brand policies and procedures
• Knowledge of the catering, food & beverage with banquet knowledge
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Computer literate in MS Word, Excel, and PowerPoint
• Computer literate with Delphi preferred or other system used in hotel
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong ‘persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision-making skills
• Effective influence skills