Human Resources Coordinator

The Human Resources Coordinator provides administrative and operational support to the Human Resources department within a luxury hotel environment. Serving as a professional and welcoming resource for colleagues, leaders, candidates, and business partners, this position supports employee records, recruitment, onboarding, benefits, payroll coordination, employee communications, and hotel-wide engagement initiatives. The role requires exceptional discretion, polished communication, meticulous attention to detail, and a genuine commitment to luxury service standards and the colleague experience.

Responsibilities include, but are not limited to, the following:

• Provide comprehensive administrative and operational support to the Human Resources department while consistently demonstrating the hotel’s luxury service standards.
• Maintain accurate and confidential personnel files, HR records, workbooks, databases, and tracking reports in accordance with company procedures and applicable record-retention requirements.
• Enter and process new hires, employee status changes, transfers, promotions, terminations, and other employee updates in the appropriate HR systems.
• Compile, verify, and prepare HR data for recurring reports, audits, compliance needs, and leadership requests.
• Support the HR Director with employee benefits enrollments, qualifying-life-event changes, documentation, communications, and general colleague inquiries.
• Assist the HR Director  by collecting, reviewing, and routing employee information and payroll-related changes in a timely and accurate manner.
• Support recruitment activities by reviewing incoming resumes and applications, coordinating interviews, communicating professionally with candidates, and maintaining recruitment records.
• Coordinate pre-employment and onboarding activities, including new-hire documentation, orientation materials, uniform or access requests, and introductions to the hotel’s culture and service expectations.
• Assist with colleague orientation and ensure new team members receive a warm, organized, and professional welcome to the hotel.
• Respond to routine colleague questions and direct complex or sensitive matters to the appropriate Human Resources team member.
• Prepare and distribute polished employee communications, notices, recognition materials, and HR-related information for hotel departments and colleagues.
• Assist with planning and executing colleague events, recognition programs, wellness activities, community initiatives, Hyatt Regency Ontario events, and hotel-wide meetings.
• Coordinate filing, scanning, document preparation, correspondence, mailings, and other assignments requested by the Human Resources Director.
• Build collaborative working relationships with hotel leaders and operational departments, including Rooms, Food and Beverage, Housekeeping, Engineering, Finance, Sales, and Security.
• Participate in special projects, process improvements, employee engagement initiatives, and other duties as assigned.
• Maintain a polished professional appearance and a calm, solutions-oriented approach in a fast-paced hospitality environment.

Education

• High School Diploma or equivalent required.
• Associate degree or college coursework in Human Resources, Hospitality Management, Business Administration, or a related field preferred.

Experience

• Minimum of two (2) years of administrative, human resources, or hospitality experience preferred.
• Previous experience in a luxury hotel, resort, private club, or other service-focused environment is highly desirable.
• Experience supporting recruitment, onboarding, benefits administration, payroll, or employee records is preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Familiarity with HR information systems, applicant tracking systems, payroll platforms, or scheduling systems is preferred.
• Exceptional organization, accuracy, follow-through, and attention to detail.
• Ability to protect confidential information and exercise sound judgment when handling sensitive employee matters.
• Excellent verbal and written communication skills with a polished, service-oriented communication style.
• Strong interpersonal skills and the ability to interact respectfully with a diverse, multicultural workforce at all levels of the hotel.
• Ability to prioritize competing demands, meet deadlines, and maintain composure in a high-volume environment.
• Self-starter who takes initiative, anticipates needs, and works effectively with limited supervision.
• Flexible and adaptable, with the ability to support a hotel operation that may require occasional schedule adjustments for orientations, events, or business needs.
• Ability to work independently and collaboratively as a trusted member of the Human Resources team.

• Luxury Service Orientation
• Confidentiality and Integrity
• Organization and Attention to Detail
• Communication and Professional Presence
• Colleague Relations and Teamwork
• Time Management and Follow-Through
• Adaptability and Initiative
• Cultural Awareness and Respect

• Operate a computer, telephone, copier, scanner, and other standard office equipment.
• Work is primarily sedentary in nature, with regular sitting and occasional standing, walking, reaching, bending, and movement throughout the hotel.
• Occasionally lift, carry, or move office supplies, files, event materials, or similar items weighing up to 25 pounds.
• Work is performed primarily in an office setting within an active hotel environment and may include periodic interaction with guests, candidates, vendors, and colleagues in public and back-of-house areas.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Non-Exempt

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. Management reserves the right to modify duties and responsibilities based on hotel and business needs.