Photo of Courtyard Edmonton Downtown, Edmonton, AB, Canada

Asst Front Desk Manager CAN

Courtyard Edmonton Downtown

One Thornton Court
99 Street and Jasper Avenue
Edmonton, AB T5J 2E7
Canada

Hotel with 188 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Support and train associates to deliver exceptional guest service and resolve concerns proactively
  • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
  • Assist with front office operations, revenue strategies, and inventory management
  • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
  • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
  • Assist in developing and managing departmental budgets and financial objectives
  • Partner with the Guest Service Manager to drive service culture and operational excellence

    Qualifications:

  • Previous hotel front office or guest services supervisory/management experience
  • Strong knowledge of guest service standards, recovery planning, and associate training
  • Ability to analyze guest satisfaction data and implement improvement strategies
  • Excellent communication, leadership, and organizational skills
  • Strong financial acumen and knowledge of budgeting/accounting procedures
  • Familiarity with HR compliance, safety programs, and hotel systems

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Status: Full-Time

    Compensation: $43,000 - $45,000 / Per Year

  • Posted August 26, 2026

    About Courtyard Edmonton Downtown

    Conveniently located downtown Edmonton hotel

    The Courtyard Edmonton Downton Hotel is a modern and stylish hotel located in the heart of Edmonton, Alberta, offering a perfect blend of comfort, convenience, and contemporary amenities. Situated along the banks of the North Saskatchewan River, close to the city's major attractions and several shopping, dining, and entertainment options. The hotel boasts spacious, well-appointed rooms and suites designed for comfort and relaxation. Each room typically includes plush bedding, modern furnishings, high-speed internet, and flat-screen TVs. Some rooms feature river views and spacious workstations, catering to both business and relaxation needs. The Courtyard Bistro offers a delicious selection of breakfast and dinner options, serving up fresh, locally inspired dishes. There's also a 24-hour market for quick bites, snacks and beverages. In-house restaurant River Bistro offers contemporary bistro-style serves fresh, locally sourced ingredients with a focus on comfort, quality, and seasonal dishes, making it a great option for both casual dining and special occasions. One of the standout features is the outdoor patio, which offers stunning views of the surrounding downtown area and river valley.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.