Housekeeper

Housekeeper / Room Attendant

Residence Inn by Marriott Huntsville/MidCity
Department: Housekeeping
Position Type: Full-Time / Part-Time

Position Summary

The Residence Inn by Marriott Huntsville/MidCity is seeking dependable, detail-oriented, and hardworking Housekeepers / Room Attendants committed to maintaining exceptional cleanliness and consistently meeting Residence Inn by Marriott Brand Standards.

The Housekeeper is responsible for cleaning and maintaining guest suites, bathrooms, kitchens, corridors, and assigned areas to ensure every room is clean, sanitized, properly stocked, and fully guest ready. This position directly impacts guest satisfaction, Marriott cleanliness scores, quality assurance inspections, and the overall reputation of the hotel.

All team members are expected to follow Marriott brand requirements, property standard operating procedures, safety guidelines, and established housekeeping cleaning procedures during every shift.

Essential Duties and ResponsibilitiesMarriott Brand Standard Compliance

• Clean and prepare all assigned guest rooms according to Residence Inn by Marriott Brand Standards and property cleaning procedures.

• Ensure every room is fully inspected and guest-ready before being released for occupancy.

• Follow established Marriott standards regarding bed presentation, linen placement, bathroom cleanliness, kitchen cleanliness, amenities, room setup, and overall appearance.

• Maintain consistent cleaning standards regardless of occupancy levels or workload.

• Correct any cleanliness deficiencies identified by housekeeping leadership or management immediately.

• Be prepared for Marriott Quality Assurance inspections, management inspections, and internal housekeeping audits at all times.

• Report any condition that could negatively impact Marriott Brand Standard compliance to the Executive Housekeeper or Manager on Duty.

Guest Room Cleaning Responsibilities

Housekeepers are responsible for thoroughly cleaning all assigned rooms, including:

• Making beds according to Residence Inn standards.

• Changing sheets and pillowcases as required.

• Replacing towels and bathroom linens.

• Cleaning and disinfecting toilets, showers, tubs, sinks, mirrors, counters, and bathroom fixtures.

• Cleaning and sanitizing kitchen countertops, sinks, appliances, refrigerators, microwaves, stovetops, cabinets, and other kitchen surfaces.

• Washing or replacing dishes, utensils, cookware, and kitchen supplies when required.

• Dusting furniture, lamps, televisions, headboards, artwork, fixtures, vents, baseboards, and other surfaces.

• Cleaning underneath beds, sofas, chairs, curtains, and furniture.

• Opening and closing curtains as necessary to inspect and clean hidden areas.

• Vacuuming carpet and flooring thoroughly.

• Sweeping and mopping hard-surface floors.

• Emptying and sanitizing trash receptacles.

• Removing all previous guest belongings, trash, food items, and debris according to hotel procedures.

• Checking closets, drawers, cabinets, appliances, and hidden areas.

• Cleaning windows, mirrors, doors, handles, and high-touch surfaces.

• Replacing guest amenities and room supplies according to Marriott standards.

• Ensuring televisions, clocks, lights, phones, appliances, and other room equipment are properly positioned and functioning.

• Reporting maintenance concerns immediately.

Stayover Room Cleaning

For occupied guest rooms, Housekeepers must:

• Follow Residence Inn stayover service standards.

• Respect guest belongings and privacy.

• Refresh linens and towels as required.

• Remove trash and used items.

• Clean and sanitize bathrooms and kitchen areas as required.

• Make beds according to established procedures.

• Replenish approved amenities and supplies.

• Ensure the room remains organized without disturbing guest property.

Cleanliness and Sanitation

Housekeepers must maintain excellent sanitation practices at all times.

Responsibilities include:

• Using the correct cleaning chemicals and supplies for each surface.

• Following proper chemical dilution and safety procedures.

• Using designated cleaning cloths according to hotel color-coding procedures.

• Keeping clean and dirty cleaning cloths completely separated.

• Avoiding cross-contamination between bathrooms, kitchens, bedrooms, and other surfaces.

• Changing gloves and cleaning materials when appropriate.

• Properly sanitizing high-touch surfaces.

• Maintaining organized and sanitary housekeeping carts.

• Never placing clean linens or supplies on dirty floors or contaminated surfaces.

Room Inspection Expectations

Before leaving each guest room, the Housekeeper must perform a final inspection.

The room should be:

• Clean

• Sanitized

• Odor-free

• Free of hair, dust, stains, trash, and debris

• Properly stocked

• Properly staged

• Free of maintenance concerns that have not been reported

• Ready for immediate guest occupancy

Housekeepers are expected to take ownership of their assigned rooms and correct deficiencies before submitting rooms as complete.

Maintenance Reporting

Housekeepers are responsible for identifying and immediately reporting maintenance issues including:

• HVAC problems

• Plumbing leaks

• Clogged drains

• Running toilets

• Damaged furniture

• Broken appliances

• Lighting issues

• Television problems

• Damaged walls or flooring

• Missing fixtures

• Pest concerns

• Safety hazards

Housekeepers should never ignore or conceal maintenance deficiencies.

Lost and Found

• Immediately report and turn in all guest belongings found in rooms or hotel areas.

• Follow the hotel's Lost and Found procedures.

• Employees are strictly prohibited from removing guest belongings from the property without authorization.

Housekeeping Cart and Supply Management

• Maintain a clean and organized housekeeping cart.

• Stock carts with required linens, towels, amenities, chemicals, and cleaning supplies before beginning assignments.

• Avoid excessive usage or waste of hotel supplies.

• Return unused supplies to designated storage areas.

• Properly dispose of trash, damaged linens, and approved discarded items.

• Notify housekeeping leadership when inventory levels are low.

Guest Service Expectations

Although Housekeepers primarily work inside guest rooms, every team member is expected to provide Marriott-level hospitality.

Housekeepers must:

• Greet guests when encountered.

• Be courteous and professional.

• Assist with reasonable guest requests when possible.

• Immediately communicate guest concerns to management.

• Respect guest privacy.

• Never discuss guest information or room numbers publicly.

• Maintain professional behavior throughout the hotel.

Productivity and Time Management

Housekeepers are expected to:

• Complete assigned rooms within established productivity expectations without sacrificing cleanliness.

• Begin assignments promptly.

• Remain productive throughout the scheduled shift.

• Communicate delays or unusual room conditions to housekeeping leadership.

• Properly clock in and out according to hotel timekeeping procedures.

• Obtain management approval before working unauthorized overtime.

Quality must never be sacrificed simply to complete rooms faster.

Deep Cleaning Responsibilities

Housekeepers may also be assigned deep-cleaning projects including:

• Cleaning behind and underneath furniture.

• Detailed baseboard cleaning.

• Wall and door cleaning.

• Deep-cleaning kitchens and appliances.

• Cleaning vents and air-return covers.

• Carpet spot cleaning.

• Furniture detailing.

• Curtain and window cleaning.

• Detailed bathroom cleaning.

• Mattress and bed-frame inspection.

• Cleaning areas not normally addressed during routine room turnover.

All deep-clean assignments should be properly documented when required.

Safety Requirements

Housekeepers must:

• Follow all hotel safety procedures.

• Properly use Personal Protective Equipment when required.

• Follow chemical Safety Data Sheet requirements.

• Use proper lifting techniques.

• Report workplace injuries immediately.

• Keep hallways and emergency exits clear.

• Never leave housekeeping carts or equipment in unsafe locations.

• Immediately report suspicious activity or security concerns.

Qualifications

Preferred qualifications include:

• Previous hotel housekeeping or residential cleaning experience.

• Familiarity with Marriott or other major hotel brand standards is preferred.

• Strong attention to detail.

• Ability to work independently and as part of a team.

• Reliable attendance and punctuality.

• Ability to follow written and verbal instructions.

• Professional attitude and appearance.

• Ability to maintain confidentiality and guest privacy.

Previous hotel experience is preferred but training may be provided to qualified candidates.

Physical Requirements

Employees must be able to:

• Stand and walk for extended periods.

• Bend, stoop, kneel, reach, push, and pull repeatedly.

• Push and maneuver a housekeeping cart.

• Lift approximately 25–40 pounds when required.

• Perform repetitive cleaning movements.

• Safely use cleaning chemicals and equipment.

Schedule Requirements

Housekeeping schedules are based on hotel occupancy and operational needs.

Employees must be available to work:

• Weekdays

• Weekends

• Holidays

• High-occupancy periods

Housekeepers are expected to report to work on time and ready to begin their assignment at their scheduled start time.

Performance Expectations

Housekeeping performance will be evaluated based on:

• Marriott Brand Standard compliance

• Guest satisfaction scores

• Room cleanliness

• Room inspection scores

• Attention to detail

• Productivity

• Attendance and punctuality

• Proper chemical and supply usage

• Maintenance reporting

• Teamwork

• Professionalism

• Completion of assigned deep-cleaning projects

Our Standard

At the Residence Inn by Marriott Huntsville/MidCity, a room is not considered clean simply because it looks clean from the doorway.

Every guest suite must reflect the cleanliness, consistency, comfort, and attention to detail expected from the Residence Inn and Marriott brands.

Our expectation is simple:

Clean every room as though a Marriott inspector and our most important guest will be checking it next.

Every room. Every detail. Every day.