Hotel Customer Service

Bring the Warm Welcome to Allentown

At Fairfield Hotel Allentown, every shift is an opportunity to make someone’s day brighter. You’ll be the friendly face that welcomes families in town for a Lehigh Valley weekend, business travelers preparing for a big meeting, and guests exploring the energy of downtown Allentown, nearby attractions, and the region’s favorite events.

This is more than a front-desk role—it’s your chance to create the kind of easy, memorable stay that keeps guests coming back. If you love meeting new people, solving problems with a smile, and keeping the details running smoothly, you’ll fit right in.

Why You’ll Love Being Part of Our Team

• Be the Heart of the Guest Experience: From a smooth check-in to a thoughtful local recommendation, you’ll help guests feel comfortable, cared for, and genuinely welcome.
• Work Where the Lehigh Valley Comes Together: Allentown offers a lively blend of history, entertainment, sports, dining, and seasonal events. You’ll meet guests with stories from everywhere—and help them discover what makes this area special.
• Enjoy Variety in Every Shift: No two evenings are alike. One moment you may be assisting a guest with a reservation; the next, you may be answering questions, resolving a concern, or helping a traveler settle in after a long day.
• Join a Team That Has Your Back: Great stays don’t happen by accident. You’ll work alongside a supportive hotel team that values communication, reliability, and pitching in when it matters most.
• Build Hospitality Skills That Travel: Learn the rhythms of a successful hotel operation while sharpening customer service, communication, cash-handling, reservation, and problem-solving skills.

What You’ll Bring to Every Guest Interaction

• A polished, upbeat, and welcoming presence—even when the lobby gets busy.
• The ability to handle check-ins, check-outs, reservations, payments, and guest questions accurately and efficiently.
• A natural talent for listening, anticipating needs, and finding solutions.
• Confidence using technology and attention to the small details that make a big difference.
• A dependable, flexible approach and a genuine desire to help people feel at home away from home.

Your Impact Starts at the Front Desk

You’ll set the tone from the moment a guest walks through the door. Your warm greeting, quick thinking, and helpful attitude can turn a routine overnight stay into a standout experience. Whether you’re recommending a local spot, making a reservation adjustment, or simply offering reassurance after a long trip, your work matters.

At Fairfield Hotel Allentown, we believe hospitality should feel effortless for the guest—and that happens because of exceptional people behind the desk. Bring your energy, professionalism, and people-first mindset, and help us deliver the welcoming experience our guests deserve.

Shift Details: This is a part-time position. We are seeking someone available to work Saturday and Sunday evenings from 3 PM to 11 PM.