Hotel Customer Service

Bring the Warm Welcome to Allentown

At Fairfield Hotel Allentown, every guest arrival is a chance to make someone’s day. Whether they’re in town for business, exploring the Lehigh Valley, catching the excitement around downtown Allentown, or making a weekend of nearby attractions, you’ll be the friendly face that helps their stay start strong.

This is more than a front-desk role—it’s your opportunity to create great first impressions, solve problems with confidence, and make travelers feel genuinely cared for. If you bring energy, polish, and a people-first attitude, you’ll fit right in.

Why You’ll Love Being Part of the Team

• Be the center of the action: No two shifts look alike. You’ll meet guests from everywhere, hear their stories, answer their questions, and help turn travel days into smooth, memorable experiences.
• Work in the heart of the Lehigh Valley: Allentown blends city energy, local history, arts, dining, and community pride. It’s a place with personality—and our hotel team reflects that same welcoming spirit.
• Make an immediate impact: A warm greeting, a helpful recommendation, a fast solution, or a thoughtful follow-up can transform an ordinary stay into one guests remember.
• Join a team that works together: You’ll collaborate with housekeeping, maintenance, and hotel leadership to keep every detail on track and every guest feeling looked after.
• Enjoy a flexible part-time opportunity: This role is ideal for someone who enjoys weekday morning hours and can help support weekend coverage when needed.

What You’ll Bring to Every Shift

• A naturally friendly, professional presence that makes guests feel welcome from the moment they walk through the door.
• Confidence handling check-ins, check-outs, reservations, payments, guest questions, and phone inquiries with accuracy and care.
• A sharp eye for details and the ability to stay organized in a lively hospitality environment.
• A calm, can-do approach when priorities change or a guest needs extra assistance.
• Enthusiasm for sharing the best of Allentown and the surrounding Lehigh Valley with visitors.
• A commitment to reliability, teamwork, and delivering service that feels personal—not scripted.

Your Chance to Make Every Stay Shine

Great hospitality is not just about handing over a room key. It’s about remembering a name, finding an answer, offering a smile after a long day of travel, and making guests feel like they chose the right place to stay.

At Fairfield Hotel Allentown, you’ll help create those moments every day. If you thrive on connecting with people, enjoy staying busy, and take pride in doing the little things exceptionally well, we’d love to meet you.

Shift Details: Part-time position with two weekday morning shifts, 7:00 a.m.–3:00 p.m. Weekend availability is a plus.