Houseperson

Clean and maintain all corridors, vending areas, elevators, and landings and service areas on guest room floors, ensuring the hotel's standards of cleanliness.  Provide linen supplies for Room Attendants and stock floor closets.  Deliver and retrieve items requested by guests and Floor Supervisor.  

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

 Review assigned areas and complete general removal of any trash or debris on floors.

• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with clean linen and supplies.  
• Maintain cleanliness and organization of floor closets; remove the trash, wipe down shelves/counters; sweep and remove non-floor closet items, and transport them to proper storage areas.
• Remove all dirty linen from the assigned Room Attendant's carts and closets and place it in the laundry chute.
• Remove all dirty glasses from assigned Room Attendants' carts and closets.  Transport to dish room glass washer and wash glasses.     Return clean and capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools, and equipment                                    
• Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Provide timely delivery of any items requested by guests.   Retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to the correct guest rooms.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage, or loss to management.
• Provides a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by the supervisor/manager.
• Assists other Housekeeping Personnel when need.

Benefits include:

• Medical
• Dental
• Vision
• Paid Vacation
• Paid Holidays
• Birthday Pay
• Life Insurance
• 401-K
• Room discounts
• Restaurant/Coffee Shop Discount 
• Fast Paced work environment 
• Travel Perks & Benefits  
• Recognition & Rewards 
• Growth Opportunities

Equal Employment Opportunity

Embassy Suites Cleveland Rockside does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.