Administrative Assistant II (Housekeeping)

Position Summary

Perform a variety of routine and complex clerical, administrative and secretarial work in support of the Department/Office; may serve as receptionist and interact with public to provide customer service. Provides efficient and smooth customer service according to the standards required by Isleta Casino and Resort.

Isleta Resort and Casino Guest Service Agreement

•             All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

•             Under minimal supervision, performs all essential functions of the Administrative Assistant I.

•             Develops office forms and procedures.

•             Improves and updates filing system.

•             Updates Department/Office’s administrative portion of

•             Assists customers with higher-level transactions provides situation assessment; instructs customers on various processes and systems; directs customers to appropriate Offices or Departments.

•             With some supervision, compose letters, reports, newsletters and other documents.

•             Creates spreadsheets.

•             May perform routine bookkeeping tasks.

•             May create PowerPoint and other formal presentations.

•             Performs other duties of a similar or related level as necessary or assigned.

•             Organizes office operations and procedures while providing clerical and administrative assistance to the department Director

•             Maintains open communication among all departments and keeps Management informed of all activities, issues, and special events. 

•             Processes employee payroll and enters PTO requests, if required.

•             Schedules meetings and prepares meeting materials. 

•             Records and transcribes staff meeting minutes and notes.

•             Distributes incoming and outgoing mail, interoffice mail, faxes, and correspondences.

•             Prepares, logs, files, maintains, and enters department purchase requisitions, invoices, records, and contracts.

•             Maintains department supplies and inventories.  

•             Answers telephones and routes to the appropriate department.

•             Issues and logs employee key codes if applicable.

•             Ensures that Management is advised promptly of outstanding, unresolved issues and kept current on solutions used in resolving issues.

•             Compiles and transcribes statistical reports.

•             Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement. 

•             Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.

•             Gives basic instruction and information on all promotions and special events, as requested.

Occasionally perform other duties as assigned. 

•             Must provide any and/or additional support to other department functions within the division.

Accountability and Supervision:

•             Access to Sensitive Areas and Information

•             Confidential Personnel Files.

•             Supervision, none.

Education and Experience

•             High school diploma or equivalent. Satisfactory completion of all relevant required courses in specialty area.

•             Minimum Experience 1 year administrative, secretarial or reception experience. Proficient in relevant computer software applications.

Special Requirements, Licenses, and Certification

•             Must be able to acquire and maintain Gaming License issued through POIGRA.

•             Must be able to successfully pass a pre-employment drug test and background investigation.

•             Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.

•             Must maintain all property-wide educational and certification requirements.

Knowledge, Skills, and Abilities

•             Relevant Federal, state and local laws, rules, regulations, codes and/or statutes.

•             Practices and procedures specific to the Department/Office.

•             Modern office processes and procedures.

•             Keyboarding, data entry and word processing skills.

•             Grammar, spelling and punctuation.

•             Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.

•             Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. 

•             Bookkeeping principles and practices.

•             Relevant computer hardware and software applications.

Ability to:

•             Speak, read and write the English language.

•             Communicate effectively verbally and in writing.

•             Understand and follow written and verbal instructions.

•             Strong organizational skills with the ability to multi-task

•             Type a minimum of 45 WPM (AA II).

•             Effectively and efficiently provide customer service to the public.

Physical Demands and Work Environment

•             While performing the essential functions of this job the employee is frequently required to reach, grasp, finger, Stand and/or sit for long periods of time, walk, talk and hear.

•             Is occasionally required to lift and/or move up to 25 pounds.

•             Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus.

•             Occasionally may have to deal with angry or hostile individuals.

Disclaimer

•             This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

•             Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

Native American Preference Policy

•             Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

1. Enrolled Pueblo of Isleta Tribal Member;

2. Enrolled pueblo of Isleta Descendants; and

3. Registered Native American from a federally recognized tribe.