Human Resources Manager

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $116,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Serve as a trusted advisor to leaders and team members on employee relations matters, including performance management, conflict resolution, and policy interpretation.
• Manage the full employee relations lifecycle, including coaching, investigations, corrective action, performance improvement plans, and employee separations. Conduct workplace investigations and resolve sensitive employee issues with professionalism, discretion, and sound judgment.
• Partner with leaders to address employee relations challenges while ensuring a positive employee experience and compliance with employment laws and company policies.
• Provide guidance on labor relations matters, including contract interpretation, grievance management, and collaboration with union representatives.
• Ensure compliance with federal, state, and local employment laws, labor agreements, and company policies.
• Partner with Talent Acquisition and HR Operations to support recruitment, onboarding, workforce planning, and organizational effectiveness initiatives.
• Develop and deliver training on employee relations, performance management, workplace policies, and compliance.
• Serve as a liaison between local operations and the broader HR team, promoting consistency, best practices, and business alignment.
• Foster positive employee, manager, and labor-management relationships within a fast-paced hospitality environment.

More about you

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 3+ years of progressive Human Resources experience, including significant employee relations responsibilities
• Hospitality industry experience required, preferably in a fast-paced, customer-facing environment.
• Union experience required, including grievance handling, contract interpretation, and labor-management relations
• Demonstrated experience managing the full employee relations lifecycle, including coaching, performance management, investigations, corrective action, conflict resolution, and employee separations
• Strong knowledge of employment laws, HR best practices, and employee relations programs
• Proven ability to build effective partnerships with leaders and influence decision-making on employee and organizational matters.
• Excellent communication, conflict resolution, and problem-solving skills.

Physical requirements

• Position is 100% on site

Shift details

M-F
Evenings as needed