Guest Services Internship - Spring 2027

Description

Turn Your Passion for Hospitality Into Real-World Experience!

Ready to take your culinary skills beyond the classroom? Join Crescent Hotels & Resorts and gain hands-on experience in a dynamic hospitality environment where you’ll learn, grow, and be part of a team that values your ideas and contributions.

We’re looking for an energetic, passionate Culinary Intern to join the team at The Josie Hotel. This is an opportunity to build your skills, learn from experienced hospitality professionals, and get a true behind-the-scenes look at what it takes to create memorable culinary experiences in a luxury hotel environment.

If you’re passionate about food, eager to learn, and ready to take the next step toward your hospitality career, we’d love to meet you!

Bring your passion. Build your skills. Start your hospitality career with us.

INTERNSHIP TYPE: Full-time/Part-time

SCHEDULE: AM/PM Shift

JOB OVERVIEW:

As the Guest Services Intern, you will assist in leading the Guest Services team to deliver exceptional guest experiences. This role involves overseeing daily operations, supervising team members, and ensuring guest satisfaction at all touchpoints, including outdoor activities. You will also be responsible for facilitating outdoor hikes and snow activities with guests, promoting the hotel’s outdoor programs, and providing hands-on leadership in both front-of-house and outdoor settings.

Here is what you will be doing each day:

• Supervision and Leadership:
• Lead the Guest Services team, ensuring daily responsibilities are completed to the highest standards.
• Assist in scheduling, training the team members.
• Act as the main point of contact for the team ensuring seamless guest interactions.
• Guest Interaction and Satisfaction:
• Be the first and last point of contact for guests, delivering exceptional customer service and maintaining high satisfaction levels.
• Coordinate and participate in guest check-ins, check-outs, and luggage handling.
• Assist in resolving guest issues promptly and professionally, escalating concerns when necessary.

• Outdoor Activities Leadership:
• Organize and lead outdoor activities such as guided hikes, snowshoeing, and other seasonal programs for guests, ensuring a safe and enjoyable experience.
• Promote outdoor programs, providing guests with information about the hotel’s offerings and the local area, including Red Mountain and Rossland.
• Collaborate with the Ski Concierge team and other departments to enhance guest participation in outdoor activities and events.

• Hotel and Resort Knowledge:
• Maintain up-to-date knowledge of all hotel facilities, services, and local activities, including ski hill operations and outdoor recreation.
• Communicate hotel policies, hours of operation, and local recommendations to guests.
• Team Coordination and Communication:
• Ensure smooth handover between shifts, maintaining a proper shift log for effective communication.
• Assign daily tasks to the Guest Services team, monitor performance, and encourage improvement.
• Support and assist with the training of new team members.
• Administrative and Operational Support:
• Handle guest requests for transportation, valet services, and special services like equipment rentals and deliveries.
• Maintain a clean and organized guest services area, including the lobby and outdoor activity stations.
• Monitor hotel occupancy and make staffing adjustments as required.
• Safety and Security:
• Ensure that all safety guidelines are followed during outdoor activities and guest interactions.
• Respond quickly and effectively to any emergency situations that arise, remaining calm under pressure.
• Adhere to hotel safety protocols, particularly with regard to outdoor excursions and use of equipment.
• Other Duties:
• Perform other job-related tasks as assigned.
• Provide support for on-site guest programs, including the winter guest entertainment program and lending stations for outdoor gear.

QUALIFICATION STANDARDS

Education & Experience:

• Must be currently enrolled at an accredited educational institution
• Must be actively pursuing a degree in Hospitality, or related field
• Must be at least 18 years of age
• Strong written and verbal communication skills strongly preferred
• Prior experience working preferred
• Ability to use Microsoft office products proficiently preferred
• Ability to work in a collaborative manner within a team