General Manager
Hampton Inn Washington/Downtown Convention Center, DC
901 6th Street, NW
Washington,
DC
20001
Opportunity: General Manager
The General Manager drives operational excellence, maximizes profitability, and delivers exceptional guest experiences at the Hampton Inn Washington DC. Responsible for leading daily operations across all departments, this role executes strategic yield management to boost revenue, maintains rigorous Hilton brand standards, and cultivates a high-performing team dedicated to seamless, award-winning hospitality in the heart of the nation's capital.
Your Growth Path
Area General Manager - Regional Director of Operations – Vice President of Operations
Your Focus
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Hampton Inn Washington/Downtown Convention Center, DC
At A Glance
Welcome to the Hampton Inn Washington-Downtown-Convention Center hotel in the heart of downtown Washington, DC. Travelers can explore Chinatown shops and restaurants and the city’s famous landmarks, the White House, Capitol, and Washington Monument. We are ideally located two blocks from the Walter E. Washington Convention Center, two blocks from the Verizon Center and three blocks from Gallery Place/Chinatown Metro.
Guests will enjoy extra amenities at our downtown Washington, DC hotel. They can relax in our bright spacious guest rooms with home comforts such as free internet access, a clean and fresh Hampton bed®, coffeemaker and flat-screen TV with variety of HD channels and premium children’s selections such as Nickelodeon and Disney. Upgraded room types, views and accessible rooms are available. We offer Hampton’s free hot breakfast every morning in our spacious lobby, or a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Visitors can relax with other guests in our lobby lounge, enjoy drinks and appetizers, and hearty sandwiches at our Sixth Street bar + food, and exercise in our complimentary fitness center.
- Hotel near downtown Washington, DC attractions; two blocks from Washington Convention Center
- Three blocks from Gallery/Place, Chinatown Metro station and Verizon Center
- Sixth Street bar + food
- Multi-lingual staff
- Heated indoor pool
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
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