Substitute Server
The London, a Luxury Collection Hotel, New York City
151 West 54th Street
New York,
NY
10019
Job Description
As a Server you will play a crucial role in providing exceptional dining experiences to our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction.
Responsibilities
- Guest Service:
- Greet and welcome guests in a friendly and professional manner.
- Answer guest questions about the menu, specials, and beverage offerings.
- Take accurate food and beverage orders.
- Serve food and beverages in a timely and efficient manner.
- Anticipate guest needs and respond promptly to requests.
- Resolve guest complaints and issues in a courteous and timely manner.
- Operations:
- Set up and maintain dining areas, including table settings and cleanliness.
- Follow proper food handling and sanitation procedures.
- Process payments accurately and efficiently.
- Adhere to all restaurant policies and procedures.
- Assist with side work tasks, such as cleaning, stocking, and preparing beverages.
- Teamwork:
- Work effectively with other team members, including the kitchen staff and bartenders.
- Communicate clearly and professionally with colleagues and guests.
- Contribute to a positive and supportive team environment.
Qualifications
- Previous experience as a server in a restaurant or hotel setting is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Basic math skills.
- Ability to lift and carry trays of food and beverages.
- Food Handler's Certification (or willingness to obtain one).
About The London, a Luxury Collection Hotel, New York City
Experience our New York Luxury Hotel near Central Park
The London, a Luxury Collection Hotel, New York City is your home away from home on 54th Street. Explore the best of New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, the Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience—complete with striking city views and up to 2,700 square feet of private accommodations. Epicurean delights await at Dabble, our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.
About Northwood Hospitality
Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.
People are our Passion
Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.
Our Purpose
Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.
Our Mission
Our mission is to maximize asset value creation and performance.
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