Server - C2

Description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Reporting to the Gift Shop Assistant Manager, the Gift Shop Clerk is responsible for providing fast, friendly and courteous guest service. The top priority of the Gift Shop Clerk is to be knowledgeable of all store merchandise, use suggestive selling techniques with customers, and to operate cash register and accurately balance cash drawer on a daily basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Knowledgeable of all store merchandise and communicate this knowledge in a friendly and helpful manner to customers.
• Answer questions concerning location, price and use of merchandise.
• Able to use suggestive selling techniques with customers.
• Inspects merchandise prior to wrap/bagging to verify that merchandise is in satisfactory condition.
• Able to operate cash register to total guests' purchases and accurately balance cash drawer on a daily basis.
• Balance cash drawer at beginning and end of each shift.
• Accurately note spoilage or damage of any/all items carried in stock.
• Assist in stocking store displays as needed.
• Maintain cleanliness of the store by folding merchandise, dusting, vacuuming, re-hanging garments, etc.
• Obtain merchandise from stockroom when merchandise is not on floor or is below display par.
• Able to review price sheets for price change/adjustment.
• Able to collect cash, check, charge for each transaction.
• Work with buyers for suggestions on re-orders of merchandise and customer requests.
• Effectively resolve customer complaints to the benefit of the guest, department and resort.
• Demonstrate a calm, organized approach in all situations.
• Foster collaboration both with members of your work team and with colleagues.
• Participate in in-store training or product knowledge seminars.
• Assist in periodic, special and/or perpetual inventory of store.
• Demonstrate a guest service attitude in all employees.
• Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel.
• Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner

Summary

Provide consistent high quality food and beverage services to all guests dining in Cache Creek Casino Resort’s fine dining steak and seafood restaurant.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Promote Cache Creek Casino Resort in a courteous and professional manner.

Effectively practice C² Steak and Seafood House’s sequence of service standards and dining room procedures.

Communicate with front and back-of-house personnel to provide a dining experience that exceeds guest expectations.

Process guest orders to ensure that all items are prepared properly and on a timely basis.

Articulate specific menu items to guest on how items are prepared, describing ingredients and cooking methods.

Maintain Sterling Silver flatware and Crystal glassware.

Present tray and cart service.

Up sale wine lists, present, open, decant, and serve wine.

Practice all Sanitation Standards and TIPS alcohol awareness policies and procedures.

Participate in all company approved training classes.

Practice safety and training at all times.

Communicate any relevant information about the guest’s experience to the Manager.

Ensure that all guests leave the restaurant content and satisfied.

Follow opening set up work, side work, and closing side work throughout the shift.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and/or Education

Minimum of one year of experience in a high volume, full service, ala carte dining restaurant featuring alcoholic beverages. Previous fine dining experience and wine knowledge is required. Must be able to work under pressure and with a team, and have intermediate knowledge of sequence of service and dining room procedure.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License. "Tips" Alcohol Awareness Certificate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.