Front Desk Agent
Fairfield Inn & Suites Dulles Airport Herndon/Reston
485 Elden Street
Herndon,
VA
20170
We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.
Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
Handle calls, messages, and guest requests with a helpful, clear, and timely approach.
Maintain accurate records of reservations, payments, incidents, and system updates.
Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
Follow established procedures for cash handling, identity verification, documentation, and policy compliance.
Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.
Strong customer service focus and a courteous approach with guests and internal teams.
Ability to work within defined processes and maintain accuracy in administrative tasks.
Comfort shifting between guest-facing service, internal coordination, and request follow-up.
Strong verbal and written communication skills.
Ability to adapt to a fast-moving environment without losing quality or accuracy.
Attention to detail in documentation, payments, and information updates.
Previous experience in front desk, hospitality, customer service, or similar roles.
Availability to work shifts, including weekends and holidays, based on operational needs.
Basic familiarity with reservation systems, cash handling, or administrative tools.
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
About Fairfield Inn & Suites Dulles Airport Herndon/Reston
At Fairfield Inn Dulles Airport Herndon/Reston you'll never skip a beat. Sitting just footsteps away from Reston Town Center, our hotel near Dulles Airport gives guests easy access to the area's top dining, shopping & entertainment. With a complimentary shuttle service to & from Dulles International Airport, traveling for work or pleasure has never been more convenient. After a smooth landing, spread out & unwind in spacious, well-appointed guest rooms complete with homelike amenities including microwaves, mini-refrigerators, HDTVs & comfy sofa beds for a sound night's sleep. Business travelers can stay productive around the clock with free high-speed internet & in-room work desks with ergonomic chairs. In the morning, wake up to fresh, hearty favorites like eggs & bacon or healthy options like yogurt & fresh fruit at our free hot breakfast. With more thoughtful amenities like a 24-hour fitness center & full-service business center, you'll find everything you need to keep moving, at our hotel in Herndon, VA.
About B.F. Saul Company Hospitality Group
The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotels Group, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul organization and we employ a team of enthusiastic hospitality professionals. Please explore our site and learn about our fine organization, excellent people and the principles that guide our success.
Careers
At B. F. Saul Company Hospitality Group, we understand that the success of our company is a direct result of the dedicated efforts of our hard-working team members. 1,100 hospitality professionals strong and growing, our team members are the perfect example of what happens when pride, passion and drive come together to form One Team!
