Convention Services Manager
South Shore Harbour Resort & Conference Center
2500 South Shore Blvd
League City,
TX
77573
Description
Description
The Convention Services Manager (CSM) is responsible for coordinating and executing all aspects of group meetings, conferences, banquets, and special events at South Shore Harbour Resort. This role serves as the primary liaison between clients, the sales team, and resort operations to ensure seamless event delivery, exceptional guest satisfaction, and achievement of revenue goals.
Key Responsibilities
- Manage all details of convention, group, and social events from contract turnover through post-event follow-up.
- Conduct pre-conference meetings with clients and department leaders to confirm logistics, timelines, menus, and room setups.
- Create detailed Banquet Event Orders (BEOs) and distribute them to all relevant departments.
- Supervise event setup and execution, ensuring service standards and client expectations are met or exceeded.
- Serve as on-site contact for clients responding promptly to requests and resolving any issues.
- Build and maintain strong relationships with meeting planners, corporate clients, and social event hosts.
- Provide consultative support on event design, décor, and technical needs to enhance client satisfaction and event quality.
- Follow up post-event to review outcomes, gather feedback, and encourage repeat business.
- Upsell resort amenities, upgrades, and services to maximize profitability.
- Partner closely with culinary, banquet, AV, and front office teams to ensure operational excellence.
- Communicate event details clearly and proactively across departments.
- Participate in weekly BEO meetings and staff briefings to review upcoming events.
Qualifications
Skills & Competencies
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent written and verbal communication abilities.
- Proficiency with event management software (e.g., Delphi) and Microsoft Office Suite.
- Exceptional attention to detail and problem-solving ability.
- Customer-focused attitude with a passion for delivering memorable experiences.
- Ability to work occasional nights & weekends as required by event demands
- This position requires two working Saturdays a month.
Why Join Concord?
We offer competitive wages and a comprehensive benefits package for full-time associates, including:
Non-exempt, Hourly Range - $18 - $21
Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. At Concord, we value and support our associates, offering opportunities for growth while fostering a fun and engaging workplace. We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About South Shore Harbour Resort & Conference Center
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
Other Job Openings
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Convention Services Manager
$18.00 to $21.00 per hour
