Operations Supervisor

Job Description

• Oversee daily operational activities and support team members across hotel departments, including the Bistro F&B area.
• Assist with employee scheduling, training, onboarding, and performance management.
• Motivate and guide team members to achieve operational goals and maintain service standards.
• Ensure effective communication and teamwork between front desk, housekeeping, maintenance, and Bistro F&B staff.
• Address employee concerns and promote a positive, professional work environment.

• Monitor daily hotel operations to ensure efficiency, productivity, and compliance with company policies.
• Coordinate with front desk, housekeeping, maintenance, and Bistro F&B to ensure seamless operations.
• Monitor room status, inventory, and daily operational reports.
• Identify operational challenges and implement solutions to improve workflow and service delivery.
• Ensure hotel facilities, equipment, and public areas are maintained according to company standards.

• Supervise daily Bistro F&B operations to ensure excellent food quality, beverage service, and guest satisfaction.
• Ensure the bistro is properly staffed and that team members follow service standards and established procedures.
• Monitor food and beverage inventory, supply levels, ordering, and waste management.
• Ensure proper food handling, sanitation, cleanliness, and compliance with applicable food safety regulations.
• Monitor bistro presentation, cleanliness, equipment functionality, and overall readiness for service.
• Support food and beverage service during busy periods and assist with guest requests and concerns.
• Monitor transactions, cash handling, POS systems, and daily sales reports in accordance with company policies.
• Coordinate with vendors, kitchen personnel, and other relevant team members to maintain product availability and service quality.
• Identify opportunities to improve bistro efficiency, control costs, minimize waste, and enhance the guest dining experience.

• Ensure guests receive professional, courteous, and timely service throughout their stay.
• Address guest complaints, service issues, and special requests promptly and effectively.
• Resolve guest concerns related to hotel services and Bistro F&B operations.
• Monitor guest feedback and identify opportunities to improve service quality.
• Support front desk and bistro operations as needed to maintain consistent service standards.

• Ensure compliance with hotel policies, operational procedures, and applicable safety regulations.
• Monitor adherence to workplace safety, security, emergency, and food safety protocols.
• Conduct routine inspections of hotel facilities, public areas, and bistro operations.
• Ensure appropriate food storage, sanitation, cleaning, and handling procedures are followed.
• Document incidents, report maintenance needs, and escalate significant issues to management.

• Identify operational inefficiencies and implement practical solutions.
• Respond effectively to staffing shortages, guest complaints, service disruptions, and unexpected challenges.
• Collaborate with department leaders to achieve hotel and bistro performance objectives.
• Promote teamwork, accountability, and continuous improvement across all operational areas.

• Proven experience in hotel operations, hospitality, food and beverage service, or a similar leadership role.
• Knowledge of hotel operations and Bistro F&B service standards.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication, decision-making, and problem-solving abilities.
• Familiarity with hotel property management systems (PMS), POS systems, and operational reporting.
• Knowledge of food safety, sanitation, inventory management, and cost control.
• Ability to manage multiple departments and competing priorities.
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to guest satisfaction, employee development, and operational excellence.

• Medical, Dental, and Vision Insurance
• Hotel Discounts
• Paid Time Off
• Employee Assistance Program