Opportunity: People Support Manager
Manage the hotel’s human resources functions, including employee relations, recruitment, training and development, and benefits administration. Partner with hotel leadership and HHM’s centralized People Support teams to support associates and maintain a positive workplace culture.
Your Growth Path
People Support Director – Regional Director of People Support
Your Focus
Partner with hotel managers to hire, train, coach, and support associates in alignment with brand standards and HHM core values.
Manage recruitment for the hotel’s staffing needs, including job postings, candidate sourcing, interviewing, and selection.
Partner with HHM’s centralized People Support teams to communicate and administer benefits, compensation, leave of absence, training, and employee relations programs.
Coordinate associate onboarding and termination processes in accordance with company standards and applicable laws and regulations.
Address associate concerns fairly and consistently, support managers in resolving workplace issues, and promote a positive work culture.
Coordinate and implement training programs that support associate development and meet brand requirements.
Support recognition programs that celebrate associate contributions and promote an inclusive workplace.
Maintain accurate associate records in the HRIS and support timely, accurate payroll processing.
Follow sustainability guidelines and practices.
Practice safe work habits and follow applicable workplace safety standards.
Perform other duties as requested by management.
Your Background and Skills
Bachelor’s degree in Human Resources or a related field preferred.
At least three years of human resources experience, preferably in hospitality.
HHM Benefits and Perks
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
24/7 Access to TELUS Health, a Confidential Work-Life Resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Technology Reimbursements
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending, reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
Coming soon!
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.