Photo of Hampton Inn & Suites Riverside/Corona East, Riverside, CA

Front Desk Agent

Hampton Inn & Suites Riverside/Corona East

4250 Riverwalk Parkway
Riverside, CA 92505

Hotel with 131 Rooms
Managed By Globiwest Hospitality

PTO, Employee Discounts, 401K, Health Benefits

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**Front Desk Agent – Create a Welcoming Stay Through Exceptional Guest Service**
Compensation: Starting at $17.00 per hour, Full-Time

Front Desk Agent:

Job Summary

We are seeking a friendly, dependable, and service-oriented Front Desk Agent to join our hotel team. As one of the first points of contact for our guests, you will help create a welcoming experience through professional communication, attentive service, and efficient front desk operations. This role includes assisting with reservations, check-ins, check-outs, and guest requests while working closely with other departments to ensure a comfortable and enjoyable stay.

Responsibilities

  • Greet guests warmly and provide courteous, professional service throughout their stay.

  • Process check-ins and check-outs efficiently, verifying reservation details, guest information, and payment arrangements.

  • Handle reservations, changes, cancellations, and room assignments accurately according to hotel procedures.

  • Respond promptly to phone calls, emails, guest messages, and inquiries with clear and accurate information.

  • Provide helpful information about hotel amenities, services, policies, and nearby attractions.

  • Address guest concerns with patience and care, follow through on requests, and involve management when needed.

  • Process payments, maintain accurate guest accounts, and follow cash-handling and payment security procedures.

  • Coordinate with housekeeping and maintenance regarding room readiness, special requests, and service needs.

  • Communicate important updates, unresolved concerns, and follow-up items during shift handoffs.

  • Maintain a clean, organized, and welcoming front desk and lobby area.

  • Protect guest privacy and follow hotel policies for identification, room keys, safety, and security.

  • Complete assigned training and become proficient in hotel systems and daily operating procedures.

Qualifications

  • Strong customer service, communication, and interpersonal skills.

  • A professional, positive attitude and a genuine interest in helping guests.

  • Good organizational skills, attention to detail, and the ability to manage multiple priorities.

  • Ability to work independently and collaboratively in a busy hotel environment.

  • Basic computer skills and willingness to learn hotel systems; property management system experience is a plus.

  • Previous front desk, hospitality, or customer service experience preferred.

  • Dependable attendance and availability to work scheduled shifts, including weekends and holidays as needed.

Posted October 15, 2026

About Hampton Inn & Suites Riverside/Corona East

At A Glance

Hampton Inn & Suites Riverside/Corona East, located just off highway 91 in Riverside, CA, is conveniently close to neighboring cities including Corona, Norco and Eastvale. We are just 20 miles from Ontario International Airport and less than 10 miles from Downtown Riverside and Riverside Convention Center. Los Angeles and other beautiful beach cities of southern California are less than an hour from our welcoming hotel. Enjoy proximity to the shopping and dining options at Galleria at Tyler. La Sierra University is less than 0.5 miles from the hotel, and California Baptist University is six miles away. Other nearby attractions include AB Brown Sports Complex, Riverside Aquatics Center and Silverlakes Sports Complex in Norco.

Settle into a spacious guest room or suite at this Riverside, CA hotel. Comfortably work with free WiFi at the ergonomic desk, and watch movies on the 32-inch HDTV. After a refreshing night’s rest in a clean and fresh Hampton bed®, start the day right with Hampton's free hot breakfast. Snacks and travel essentials are available at any time in the convenient 24-hour Suite Shop. Exercise in the modern fitness center and take a dip in the heated outdoor pool. Business travelers will appreciate our free 24-hour business center offering a variety of useful services. Host a conference, training seminar or social event for up to 80 guests in our 1,248 sq. ft. meeting room.


About Globiwest Hospitality

About the company

Globiwest Hospitality is a privately owned hotel management company that operates and develops hotels across the United States.  The company’s portfolio currently consists of 20 hotels comprising over 1,500 rooms in major metropolitan destinations and top business and travel markets in seven states.  Globiwest Hospitality’s home office is located in Southern California with additional regional offices in New York, Oklahoma and Mississippi.

This winning combination of premium brand selection and strategic market positioning enables all of our hotels to enjoy the rewards of success.

Superior performance in hospitality management

Success begins with a sincere commitment to employees at all levels of service, a passionate desire to satisfy each and every guest and a concentrated focus on the bottom line. Our teams serve as the foundation of every success story for this top-performing hotel management group. People, experience and integrity with the ability to attract the best talent the key to our success.

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