Photo of Residence Inn Ocean City, Ocean City, MD

Guest Service Provider / Hotel Front Desk

Residence Inn Ocean City

300 Seabay Lane
Ocean City, MD 21842

Resort with 150 Rooms
Managed By Palmer Gosnell Hospitality, LLC

Quarterly Bonus, Marriott Travel Benefits

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Compensation: $16.00 to $20.00 per hour plus bonus, Part-Time
Weekends

Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:

  • Greet Guests warmly, assist with guest expectations, needs and questions
  • Knowledge of hotel services and local attractions
  • Process inbound telephone calls in a friendly and efficient manner
  • Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
  • Interact with co-workers in a friendly and helpful manner
  • Act as advocate for other departments (housekeeping, engineering and food & beverage)
  • Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Assist with front office cleanliness, inventory supplies and manage market operations
  • Assist in guest shuttle needs

Skills and Abilities:

  • Servant attitude towards others, guests and co-workers
  • Excellent communication
  • FOSSE and StayPMS experience is preferred
  • Ability to stand for extended periods of time
  • Willingness to help others
  • Willing to learn and grow in other areas of the hotel operation
Posted October 16, 2026

About Residence Inn Ocean City

Four Time Ocean City Hotel Of The Year.

Experience Ocean City's most picturesque Bayfront views. Our hotel in Ocean City, Maryland, is centrally located near popular local attractions such as the Roland E. Powell Convention Center, Seacrets Jamaica USA, Jolly Roger Amusement Park and Ocean City's famed Boardwalk. Find adventure within minutes of our luxurious extended-stay hotel! Enjoy our on-site seafood restaurant, the Bayview Bar and Grille; offering culinary delights and splendid bay views. For cocktails and light fare, visit our poolside tiki bar. Host an event in our bayside hotel in Ocean City, MD, perfect for small groups, or utilize our exquisite public space to accommodate up to 172 attendees. Maintain your workout routine at our 24-hour fitness center or enjoy complimentary membership at PURE Fitness. Enjoy a swim in our heated indoor and outdoor pools. Relax in a spacious suite with free Wi-Fi, separate living and sleeping areas and full kitchens. Step onto a private balcony for a beautiful bay view. Experience endless possibilities at Residence Inn Ocean City, where comfort meets convenience.

About Palmer Gosnell Hospitality, LLC

About

At Palmer Gosnell Hospitality LLC, we develop and manage hotels with an eye towards excellence. Our goal is to create value for owners, a rewarding workplace for our associates, and an extraordinary experience for our guests. Our continuing success comes from a focus on:

  • Well-conceived design, financing and construction
  • High levels of guest and associate satisfaction
  • Effective marketing and management programs
  • Careful stewardship of physical assets

Palmer Gosnell's capabilities include development and pre-opening expertise, as well as management expertise encompassing all aspects of on-going hotel operations.

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