Director of Lakes & RV Operations

AGE REQUIREMENT: 21 years or older

Position Summary:

The Director of Lakes & RV Operations will be responsible for the overall management, development, and oversight of the lake and RV park. This includes ensuring operational efficiency, high-quality visitor services, maintenance of facilities, and adherence to tribal cultural values and environmental conservation principles. The Director will lead a team of staff and collaborate with Executive Management to ensure that the park operates in alignment with Isleta Resort and Casino’s vision and goals and ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory Agency, Isleta Resort and Casino Regulations 

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

•             Operational Management: Oversee day-to-day operations of the lake and RV park, ensuring smooth functioning, visitor satisfaction, and compliance with all safety regulations. Sets and enforces sufficient internal       department controls to prevent fraud loss, theft, and employee and customer injuries.

•             Team Leadership: Recruit, train, and manage staff, fostering a team environment that respects tribal culture and values. Conduct performance evaluations and provide ongoing professional development opportunities.

•             Budget and Financial Oversight: Develop and manage the annual budget, oversee financial transactions, and ensure cost-effective operations.

•             Strategic Planning: Work with Executive Management, Directors, and Managers to develop and implement strategic plans that align with cultural, environmental, and business objectives.

•             Facility Maintenance and Improvement: Ensure regular maintenance and propose improvements to enhance visitor experience and safety while respecting the natural landscape and tribal cultural sites.

•             Cultural Preservation: Collaborate with tribal leaders and cultural experts to integrate cultural elements into the visitor experience and ensure culturally respectful practices throughout the park.

•             Community and Public Relations: Build relationships with the local community, tribal members, and external organizations. Represent the park in public forums and engage in marketing and promotional activities.

•             Environmental Stewardship: Promote and implement sustainable practices to protect natural resources, with a focus on conservation and environmental education.

•             Policy Development: Develop and enforce park policies and procedures, including those related to camping, lake use, and visitor conduct.

•             Emergency Response: Develop and maintain emergency response plans and procedures, ensuring staff readiness and visitor safety.

 Accountability and Supervision:

Manages a diverse team at Isleta Resort and Casino, overseeing key personnel within the RV and Lakes. Implements employment actions in compliance with company policies and applicable laws. Responsibilities encompass the entire employment lifecycle, from recruitment and training to performance management and conflict resolution.

Education and Experience:

•             Associate’s degree in business administration, Hospitality Management, Environmental Science, or related field. Bachelor’s degree preferred.

•             Minimum of 5 years of experience in park management, recreational facility management, or a related field required.

•             Strong leadership and team management skills.

•             Excellent financial and budget management skills.

•             Knowledge of environmental conservation practices and sustainable management.

•             Ability to work respectfully and sensitively with tribal communities and a deep appreciation for cultural values and traditions.

•             Excellent communication and interpersonal skills.

•             Proficiency in computer applications related to park management and administration.

Special Requirements, Licenses, and Certification

•             Obtain and uphold PMO Gaming License from POIGRA.

•             Pass pre-employment drug test and background check.

•             Demonstrate flexibility in work schedule to meet business needs.

•             Fulfill Isleta Resort and Casino's educational and certification requirements.

•             Must possess and maintain a valid New Mexico Driver’s License. License should not have been revoked or suspended three (3) years prior to the date of application for employment. Licenses will be checked.

Physical Demands and Work Environment:

•             Must be able to lift, move, and place 50 pounds repeatedly.

•             Must be able to sit, stand, and/or walk for extended periods of time.

Working Conditions:

Work is generally performed in and outside, in an RV park and lakes setting with exposure to extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow and an office setting. Occasionally may be required to interact with hostile and/or angry guests.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.