Human Resources Generalist

Under general supervision of the Human Resources Generalist, performs and/or oversees a variety of associated administrative, fiscal, staff support, and planning activities, some of which require advanced or specialized knowledge and skills, specialized recordkeeping and database management, and/or specified information-gathering projects and tasks. Coordinates the leave programs for employees. Ensures compliance regarding the processing of the proper paperwork and keeps employees aware of information regarding all benefits and leave opportunities.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be 21 years of age.
• Bachelor’s Degree in Organizational Development, Human Resources, Business or related field.
• Two years operational experience in human resources.
• Casino or hospitality experience preferred.
• Must be able to pass background check, with no prior convictions of any felonies.
• Must be able to obtain and maintain Osage Nation Gaming License.
• Tribal preference and Native American Indian preference shall apply to all positions at Osage Casinos.

JOB DUTIES:

• Oversees and/or performs a range of diverse administrative activities for the department; serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning the department.
• Reviews and applies leave regulations and laws within the scope of leave of absences administration, as applicable.
• Communicates decisions timely and accurately, both verbally and in writing, to employees, supervisors, and third parties to ensure compliance with policies and contracts.
• Analyzes long term leave data for trends and opportunities for improvements. Provides long term leave aggregate information and reports as requested.
• Communicates effectively one-to-one, in small groups and in public-speaking concepts.
• Writes clear, precise, well-organized emails, memos, letters and documents while using the appropriate vocabulary and grammar.
• Serves as the primary point of contact for employees concerns, grievances, and workplace conflicts.
• Provides guidance and coaching to managers on handling difficult employee situations, performance issues, and disciplinary actions.
• Conducts prompt, thorough, and objective investigations into complaints including harassment, discrimination, retaliation, and policy violations
• Interprets and apply HR policies, procedures, and the employee handbook and assist in the development, revision, and implementation of employee relations policies.
• Researches information, compiles statistics, and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.
• Provides and supports activities such in human resources, such as, job positing, recruitment, HRIS, employee relations and compensation and benefits.
• Establishes, updates, and maintains department files, inventories, and records; implements and maintains data management systems, as required.
• Assists management and staff in problem solving, project planning, and development and execution of stated goals and objectives.
• Coordinates the preparation and implementation of communication and educational programs and materials.
• Ensures confidentiality of all employee benefits records and information.
• Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
• Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
• Monitors production and service levels by interacting with guest and staff

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of principles, practices and trends in leave administration and human resources.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Skill and ability in preparing reports and correspondence.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.
• Ability to analyze and solve problems.
• Ability to travel.

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of principles, practices and trends in leave administration and human resources.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Skill and ability in preparing reports and correspondence.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.
• Ability to analyze and solve problems.
• Ability to travel.

PHYSICAL DEMANDS:

• Required to sit for up to 8 hours per day.
• Ability to stand, walk, stoop, kneel or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift, push, or pull upwards of 25 pounds.

WORK ENVIRONMENT:

• Work is typically performed within an office or Casino setting.
• Exposure to second-hand smoke and a high noise level.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.