Banquet / Food & Beverage Manager
Embassy Suites by Hilton Tampa Airport Westshore
555 North Westshore Boulevard
Tampa,
FL
33609
Position: |
Banquet/Food & Beverage Manager |
Hotel: |
Embassy Suites by Hilton Tampa Airport Westshore Hotel |
Department: |
Food & Beverage |
Reports to: |
Executive Chef/Sous Chef |
Embassy Suites by Hilton Tampa Airport Westshore Hotel is an all-suites hotel located in Tampa’s Westshore business district, near Tampa International Airport, shopping, and local attractions. The hotel offers 269 spacious suites, an on-site restaurant and bar, 10 meeting rooms encompassing 10,000 square feet, complimentary made-to-order breakfast, and an evening reception. With its convenient location and commitment to warm hospitality, the hotel welcomes business travelers, leisure guests, and groups seeking comfort, convenience, and quality service.
Job Summary
This job description summarizes the primary responsibilities and qualifications for this position. It is not intended to include every duty or qualification that may be required now or in the future. The hotel operates 24 hours a day, seven days a week; therefore, operational demands may require flexibility in shift schedules, starting times, and weekly hours.
Essential Duties and Responsibilities
- Ensure guest orders are accurately recorded, confirmed, and communicated to the kitchen staff.
- Oversee the Breakfast staff, ensuring all side work is completed, including replenishing condiments, restocking supplies, and maintaining service standards.
- Monitor point-of-sale transactions to ensure orders are entered correctly and processed efficiently from outlets, i.e., bar, restaurant, room service.
- Ensure compliance with all applicable state, federal, and company regulations regarding alcohol service, including the responsible service of alcoholic beverages.
- Oversee food and beverage preparation and service for restaurant operations, banquets, and catered events, ensuring compliance with banquet event orders, catering procedures, quality standards, and service expectations.
- Supervise function room setup, including placing linens, silver, China, and glassware according to event order specifications. Visually inspect function rooms and equipment before functions for cleanliness, proper inventory, and setup.
- Communicate verbally during the function with the kitchen, service, convention services, and engineering staff, as well as the guest host, to ensure timely execution, quality service, and adherence to all applicable federal, state, and local safety and health regulations and corporate standards.
- Supervise cleanup of function room and proper breakdown and storage of equipment
- Enter billing information in the Delphi system to generate a final guest check. Process payroll for each event, which includes calculating the number of hours worked and gratuity distribution.
- Request supplies and linens to maintain banquet pars.
- Attend BEO meetings and pre-con meetings in addition to weekly staff and daily stand-up.
- Assist servers and captains with the execution of events according to the Banquet event order.
- Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement.
- Ensures regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognizing performance and producing desired results. Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.
- Actively solicits feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address team member problems and concerns. Ensures team members are treated fairly and equitably.
- Celebrates successes and publicly recognizes the contributions of team members.
- Conduct regularly scheduled meetings with the Banquet staff to provide organizational information and educate associates on changes
- Ensure guest checks are presented accurately and promptly and that established payment procedures are followed.
- Ensure company policies, procedures, and established service standards consistently.
- Ensure team members follow safety and security procedures and understand department fire prevention and emergency protocols.
- Ensure all team members maintain a neat, clean, and well-groomed appearance in accordance with the team member grooming guidelines.
- Perform other related duties as assigned by hotel management.
Knowledge, Skills, and Abilities
- Must have two or more years of banquet manager and/or banquet captain experience, preferably in a hotel environment.
- Familiarity with the hospitality industry practices is highly preferred.
- Thorough knowledge of applicable state, federal, and company regulations regarding the responsible service of alcoholic beverages.
- Safe Serve certification is highly preferred.
- Strong knowledge of food and beverage preparation, service standards, guest relations, and professional etiquette.
- Knowledge of appropriate table settings, service ware, and restaurant/banquet service procedures.
- Ability to communicate effectively in English, understand guest inquiries, and provide clear instructions to team members.
- Ability to operate beverage equipment, including coffee makers and related service equipment.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to supervise, train, coach, and motivate team members while maintaining high standards of service, accountability, and professionalism.
- Ability to manage competing priorities in a fast-paced hotel environment while maintaining a strong focus on guest satisfaction.
Physical Demands
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting/pushing of objects weighing up to one hundred (100) pounds
EOE/M/F/Vet Disabilities
About Embassy Suites by Hilton Tampa Airport Westshore
Minutes from flights, events, and shopping
We’re located off I-275, across from Westshore Plaza. Tampa International Airport is three miles away via our free shuttle. Raymond James Stadium and George M. Steinbrenner Field are within three miles. Downtown Tampa and the Tampa Riverwalk are 10 minutes away. Enjoy pet-friendly rooms, free breakfast, and drinks at our complimentary evening reception.
About Westmont Hospitality Group
Benefits of working at Westmont
Career Growth within the company
You have the opportunity to work in different roles at one hotel, or move to different hotels in the portfolio, including across brands or internationally.
Entrepreneurial Culture
You have the chance to make an impact at Westmont. We value entrepreneurial spirit, and we encourage our team members to think of the hotel as their own. We appreciate creativity, flexibility, and we provide you with the resources you need to succeed.
Rewards and Recognition
As owner-operators, we understand the commitment and dedication necessary to run a hotel. We honor and value each team member’s service through reward programs at the hotel and corporate level. When you succeed, we all succeed.
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