Guest Service Manager

About Us:

Hyatt Place Santa Cruz offers modern comfort and upscale amenities just minutes from the stunning California coastline. Our hotel is designed for business and leisure travelers alike, providing stylish accommodations, exceptional service, and a welcoming atmosphere. We take pride in delivering memorable guest experiences through warm hospitality and a commitment to excellence.

Job Description:

Hyatt Place Santa Cruz is seeking an experienced Guest Service Manager to lead our front desk team. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily front office operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities:

• Supervise and lead front desk associates, concierge staff, and bell services

• Ensure seamless check-in/check-out processes and handle guest requests efficiently

• Train and mentor front desk employees to provide exceptional customer service

• Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience

• Monitor room inventory, occupancy levels, and revenue management strategies

• Handle billing, payments, and financial transactions accurately

• Maintain compliance with Hyatt policies, brand standards, and safety procedures

• Resolve guest concerns promptly and professionally

• 
  Requirements:

  • Previous experience as a Guest Service Manager or similar progressive leadership roles in the hospitality industry

  • Strong leadership, communication, and problem-solving skills

  • Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)

  • Ability to work flexible hours, including weekends and holidays

  • A degree in Hospitality Management or a related field is preferred

• Why Join Us?

• Competitive salary and benefits package

• Career growth opportunities 

• A positive and dynamic work environment

• Employee discounts and exclusive Hyatt perks