Breakfast Host
Hampton Inn & Suites Des Moines/Urbandale
8811 Plum Dr.
Urbandale,
IA
50322
What's in it for you…
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
About this job…
Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Breakfast Host is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.
What you’ll be doing…
- Prepare the breakfast area for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
- Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
- Maintain cleanliness of breakfast spaces throughout and after shift, completing side work and stocking as needed or assigned.
- Always maintain professionalism consistent with restaurant and company expectations.
- Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
- Take on additional tasks as necessary or assigned by restaurant leadership.
Success factors…
- Lift, lower, and maneuver up to 30 pounds frequently
- Reach, bend, stoop, and pivot frequently throughout the workday
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
About Hampton Inn & Suites Des Moines/Urbandale
About First Hospitality
ABOUT FIRST HOSPITALITY
At First Hospitality, our mission is to care for you on our journey together.
Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them. This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.
First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good. We're thrilled for all we've achieved and believe we're still building our legacy of success.
JOIN THE TEAM!
First Hospitality believes we do better when you do better. That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities. We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!
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