Our service model empowers staff to own the brand, and intuit the best ways to bring it to life. Yours Truly is parameters for interaction, not proscriptions for behavior.
We want our people to be able to sign “yours truly,” to every interaction with the guest. We’re never looking down our nose at people because we’re always looking out for something new. We’re never closing off to guests because “yours truly,” isn’t the end of the sentence.