Front Desk Supervisor with On-Site Housing in the Sierra Mountains!
19940 Donner Pass Rd
Norden,
CA
95724
Housing Available, Healthcare, 401k, Benefits
Front Desk Supervisor with On-Site Housing in the Sierra Mountains!
Compensation: 27.00/hr, Tiempo Completo
Supervisor of reservations office, merchandise, rental shop and Guest Services team
Detail organization of reservations for a 140 bed Sierra Club lodge
Active communication with GM and Asst. GM and lodge staff regarding day-to-day reservations
Maintain thorough knowledge of the property, types of accommodations, rental operations, group plans and the facilities as a whole
Willing and able to assist in multiple roles of the lodge (cleaning, maintenance, mail delivery, etc.)
Lead, train and supervise employees in the guest services role
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development
Take reservations using the reservation system, ensuring high levels of guest service, satisfaction and clarity
Drive sales and marketing in an effort to grow the business
Prepare complex group contracts and reservations in conjunction with upper management
Check guests in and out, including preparation of guests bills and confirming payment
Efficiently handle day-to-day billing as well as large group and extended stay reservations
Handle cash and banking transactions from multiple revenue sources in an organized way
Anticipate and intervene in all incidents of guest dissatisfaction and work diligently to rectify all issues, in accordance with company policy
Must be at least 18 years of age (21 years of age to drive on site vehicles)
Possess valid driver’s license
Strong working knowledge of Microsoft and Outlook operating systems a must
Available to work weekends, nights and holidays
Experience with reservation systems is a plus
Experience with WebRezPro a huge plus
Friendly and courteous
Possesses genuine concern for guest experience and comfortable with frequent interaction with the public
Able to move actively for extended periods of time
Able to prioritize and work in a fast-paced environment
Able to give direction and work in a team environment, as well as work unsupervised
Benefits:
Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Management training
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success:
Be Transparent & Accountable
Be Actively Curious
Embrace Growth
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.
Accommodations at Clair Tappaan Lodge are rustic with twin-sized bunk beds and shared bathrooms. Choose from private two person rooms, or larger family rooms to suit your needs. Each bunk comes with a pillow and a fitted sheet. Guests should bring their own sleeping bag or blanket, water bottle, and towel. If needed, towels and blankets can be rented from the front office.
Complimentary Wi-Fi is provided to guests and cell phone coverage is good at the Lodge. In an effort to preserve the rustic nature of our Lodge, rooms are not equipped with telephones, televisions, ice machines, or coffee makers. Please plan accordingly. Due to high fire danger, the lodge is a non-smoking facility.