Duty Management Internship

Description

Job Description

For our hotel we are looking for an enthusiastic Duty Management Trainee, who

will be at the heart of the daily operations and ensure that every guest leaves the hotel satisfied and happy to return. Together with your colleagues, you are responsible for maintaining our service standards and making our guests' lives easier. To do this, you will work closely with all departments in the hotel to come up with creative ways to exceed our guests' expectations. In addition, it is your responsibility to ensure the safety of all guests and colleagues. You will ensure a safe emergency exit route and respond to fire alarms, unusual situations and accidents. In short, you are the first responder within the hotel.

Required skills and competences

• Full availability (weekends, shifts)
• Operational support to different departments
• VIP Handling
• Complaint handling
• Good communication skills both verbally and in writing
• Thinking with the team for efficient handling of tasks. Work interdepartmentally and collaborating effectively with other team leaders.
• Be an ambassador of the Hilton Values (Hospitality, Integrity, Leadership, Teamwork, Ownership & Now).
• Good command of both Dutch and English languages. Any other languages would be an advantage.
• Working knowledge of Microsoft Office.
• A positive, proactive attitude where 'leading by example' is a key word
• Previous experience with our PMS system, OnQ is a plus
• Able to start from September 2024

Requirements

What can you expect from us?

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:

Intensive training period and a personal development program Internal transfer and promotion possibilities Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels Participation in sport events like Dam to Dam, beach volleyball and soccer competitions Annual team outings, staff party and quarterly team member forums Young and vibrant team that has a work hard/play hard attitude to life and who enjoy having fun at work as well.

Join the classic and iconic Hilton Amsterdam!

Hilton Amsterdam is a 5 star property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses. 

With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!

Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!