Resort Concierge

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Must have High School Diploma or High School Equivalency Diploma (HSED).

 Extensive knowledge of local businesses, area attractions, and community events.

 Pleasant phone demeanor, ability to communicate effectively.

 Must be able to work nights, weekends and holidays as required.

 Employment is contingent upon a favorable background investigation and drug screening.

 Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.

 Must possess excellent communication skills.

 Must have ability to write routine correspondence and speak effectively to the public, employees and customers.

 Must have the ability to deal effectively and interact well with the customers and employees.

 Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

ESSENTIAL FUNCTIONS:

1. Handles all guest requests and questions in an efficient manner.

2. Reviews daily guest arrivals and next day arrivals to ensure special requests are being executed.

3. Keeps up to date on all daily property events, restaurant schedules, and daily functions.

4. Updates road and weather conditions in the winter making sure guests are aware of traffic restrictions.

5. Create and modify guest reservations and follows up with guests post stay including lost and found items found at the respective hotel property.

6. Sets up and verifies dining, activity reservations at area attractions as needed.

7. Arranges flowers and related amenities for all guests including recognizing guests celebrating life events and special moments and add to the experience while enhancing the guest stay and following up with

guests afterwards. 

8. Provides a concierge function by assessing and offering creative suggestions and recommendations to guest/conference requests, including:

a) Maintaining concierge desk and assisting front desk personnel with guests;

b) Arranging gold tee times, spa, dining and other recreational activities;

c) Conducting tours of hotel and suites to guests;

d) Assisting callers and guests with directions and maps; and

e) Provide assistance to security and safety department responding to guest incidents and administer a wellness follow up program.

9. Assists other departments as needed.

10. Performs other duties as reasonably requested by Management