Restaurant Server

Job Summary

The AM Server is responsible for delivering attentive, efficient, and personalized breakfast service while ensuring a welcoming and enjoyable dining experience for all guests. This position supports daily restaurant operations, including breakfast setup, food and beverage service, maintaining cleanliness, processing guest payments, and completing opening and closing duties.

The AM Server plays an essential role in maintaining food and beverage service standards, anticipating guest needs, and creating memorable dining experiences in accordance with Marriott and company standards.

Activities & Responsibilities

Breakfast Service & Guest Experience

• Greet and welcome guests promptly, professionally, and courteously.

• Provide attentive, friendly, and efficient breakfast service while maintaining established hotel and restaurant service standards.

• Present menus, explain breakfast offerings, daily specials, and beverage selections, and provide recommendations based on guest preferences.

• Maintain thorough knowledge of menu items, ingredients, preparation methods, portion sizes, pricing, and available substitutions.

• Understand common food allergies and dietary restrictions, communicate guest requirements to the kitchen, and follow established food allergy procedures.

• Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.

• Deliver food and beverages promptly, ensuring accuracy, proper presentation, and appropriate serving temperatures.

• Monitor assigned tables, anticipate guest needs, refill beverages, clear used dishes, and provide timely follow-up throughout the dining experience.

• Address guest concerns professionally and communicate service issues to management when necessary.

• Maintain awareness of hotel amenities, restaurant operating hours, and available guest services to assist with inquiries.

• Ensure all guests receive consistent, professional service in accordance with Marriott and company standards.

Restaurant Opening & Breakfast Preparation

• Report to work on time and ensure the restaurant is fully prepared before breakfast service begins.

• Complete assigned opening duties, including setting tables, arranging chairs, preparing service stations, and organizing dining areas.

• Set up and replenish coffee, tea, juice, water, condiments, utensils, napkins, and other breakfast service supplies.

• Prepare and maintain breakfast buffet stations when applicable, ensuring proper presentation, cleanliness, replenishment, and food safety standards.

• Verify that menus, table settings, service equipment, and guest supplies are clean, organized, and ready for service.

• Coordinate with kitchen staff to ensure breakfast items and service stations are prepared on time.

• Identify and communicate shortages of food, beverages, supplies, or equipment to management.

Restaurant Operations & Side Work

• Maintain cleanliness and organization of assigned tables, service stations, dining areas, and restaurant equipment throughout the shift.

• Clear, clean, sanitize, and reset tables promptly to accommodate arriving guests.

• Assist with food running, bussing tables, and supporting other servers during busy periods.

• Replenish service stations, silverware, glassware, dishes, condiments, and other restaurant supplies as needed.

• Transport used dishes, glassware, and utensils to designated dishwashing areas.

• Follow proper procedures for handling, storing, and serving food and beverages.

• Maintain awareness of food safety, sanitation, and cleanliness standards.

• Assist with restaurant inventory, supply organization, and stock rotation as assigned.

• Communicate guest requests, special dietary requirements, and service concerns promptly to kitchen staff and management.

• Work collaboratively with kitchen, stewarding, and other hotel departments to ensure smooth daily operations.

Breakfast Closing & Shift Responsibilities

• Complete assigned closing duties following breakfast service.

• Clear and sanitize tables, service stations, counters, and designated dining areas.

• Break down breakfast buffet stations and beverage service areas when applicable.

• Properly store food, beverages, condiments, and supplies in accordance with food safety procedures.

• Restock service stations and prepare the restaurant for the next meal period or scheduled service.

• Assist with organizing restaurant equipment, furniture, and supplies as needed.

• Ensure all assigned side work is completed before the end of the shift.

• Communicate outstanding guest concerns, maintenance issues, and operational needs to the appropriate manager.

• Perform other duties as requested or assigned by management.

Cash Handling & Compliance

• Accurately process guest payments, including cash, credit cards, room charges, and other approved payment methods.

• Verify guest room information and follow established procedures when processing room charges.

• Maintain accurate guest checks and ensure all food and beverage items are properly recorded in the POS system.

• Follow established procedures for discounts, voids, adjustments, and complimentary items.

• Maintain proper cash accountability throughout the assigned shift.

• Count and balance assigned cash banks, when applicable, and complete required cashier reports.

• Report cash discrepancies or payment processing issues promptly to management.

• Secure cash, receipts, and payment information according to company procedures.

• Follow all applicable company policies regarding safety, security, sanitation, responsible alcohol service, and cash handling.

Teamwork & Professional Standards

• Maintain a clean, professional appearance and follow established grooming and uniform standards.

• Report to work punctually and maintain reliable attendance.

• Build positive and respectful working relationships with colleagues and management.

• Communicate clearly and professionally with guests, associates, and other departments.

• Support departmental goals and maintain established service and quality standards.

• Assist colleagues during peak business periods to ensure efficient restaurant operations.

• Demonstrate professionalism, accountability, and a commitment to guest satisfaction.

• Follow all Marriott and company policies, procedures, and service expectations.

Equipment & Technology

• Restaurant point-of-sale (POS) systems and payment processing terminals.

• Coffee machines, beverage dispensers, and breakfast service equipment.

• Food and beverage trays, service carts, and restaurant utensils.

• Buffet equipment, food warmers, and other food service equipment, as applicable.

• Hotel communication devices and guest room charge systems.

• Cleaning and sanitation supplies and personal protective equipment (PPE), as required.

Minimum Qualifications

Education and Experience

• High school diploma or GED preferred.

• Minimum of one year of experience in restaurant service, food and beverage, hospitality, or a related field preferred.

• Previous breakfast service or hotel restaurant experience preferred.

• Valid California Food Handler Card or other applicable food safety certification, as required.

• Valid responsible beverage service certification, including California RBS certification when required for assigned alcohol service duties.

• Ability to understand and follow food safety, sanitation, and service procedures.

• Ability to work early morning shifts, weekends, and holidays based on operational needs.

Skills and Competencies

• Strong customer service and interpersonal skills.

• Excellent verbal communication and active listening skills.

• Ability to provide friendly, attentive, and personalized service.

• Strong attention to detail and accuracy when taking orders and processing payments.

• Ability to multitask and prioritize responsibilities in a fast-paced restaurant environment.

• Good organizational and time management skills.

• Ability to work independently and collaboratively with other team members.

• Ability to anticipate guest needs and respond appropriately.

• Dependable, punctual, and professional.

• Basic mathematical skills and ability to operate POS systems.

• Ability to resolve guest concerns professionally and efficiently.

• Commitment to cleanliness, food safety, and maintaining high service standards.

Work Environment & Physical Requirements

• Work is performed primarily indoors in restaurant dining areas, service stations, and food and beverage preparation areas.

• Frequent standing and walking throughout the assigned shift.

• Regular bending, reaching, carrying, pushing, pulling, and lifting associated with restaurant service.

• Ability to carry trays, dishes, beverages, and restaurant supplies safely.

• Ability to lift and transport restaurant supplies and equipment, with assistance or appropriate equipment when necessary.

• Repetitive hand and arm movements associated with carrying trays, serving food, clearing tables, and operating POS equipment.

• Exposure to varying temperatures, including kitchen areas, refrigerated storage spaces, and hot food service equipment.

• Exposure to cleaning chemicals, food products, and moderate to high noise levels during busy service periods.

• Ability to work in a fast-paced environment while maintaining professionalism and guest service standards.

• Flexibility to work early mornings, weekends, holidays, and varying schedules based on business needs.

• Compliance with all established food safety, sanitation, workplace safety, and company procedures.

Equal Employment Opportunity

Equinox Hospitality is committed to fostering a diverse workforce and maintaining a workplace that is equitable, inclusive, and safe for all employees. From recruiting practices to pay and benefits, promotions, and all other aspects of employment, we are committed to providing an environment of equity, respect, and equal opportunity.

About Tribute Portfolio

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and authentic experiences.

Tribute Portfolio hotels are encouraged to stay true to their own character, tell their own design stories, connect with their surrounding communities, and proudly showcase their individual brand identities.

As part of Tribute Portfolio, you join a portfolio of brands within Marriott International, where you can do your best work, find purpose, belong to a global team, and grow professionally.