The Mariner Ormond Beach is currently seeking energetic and experienced candidates with leadership skills for our Guest Service Agent position who have a true passion for the hospitality industry to join our TEAM!
T.E.A.M Together Everyone Achieves More
Primary Responsibilities:
- Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile.
- Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Front Office Manager and General Manager.
- Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly.
- Promptly post all charges and credits to guest folios.
- Accept and post payment on guest folios.
- Prepare and balance shift deposits.
- Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio.
- Answer the telephone promptly and courteously.
- Respond promptly to all guest confirmation of reservations.
- Room assignments and fosse screen must always be in balance with Marsha.
- Monitor room key cards and room key inventory sheets.
- Follow and complete all assignments from daily check list.
- Process and distribute guest mail and messages.
- Process and deliver messages for department heads and General Manager as promptly as possible.
- Provide Information to guests in a courteous, informative and accurate manner.
- Handle complaints courteously, receptively and promptly. Inform department head or General Manager of all complaints.
- Must be able to stand throughout the duration of shift.
- Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
- Attend meetings as scheduled by the Front Office Manager or General Manager.
- Maintain the Market store fully stock at all times.
- Assist in maintain Front Desk area, lobby and back office clean.
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Perform other reasonably related duties as assigned by the Front Office Manager or General Manager.
- You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule.
- From time to time, you will need to assist in other additional duties requested by management or corporate office.
Publicado 2 De Abril De 2024