Guest Service Agent

The Mariner Ormond Beach is currently seeking energetic and experienced candidates with leadership skills for our Guest Service Agent position who have a true passion for the hospitality industry to join our TEAM!

T.E.A.M Together Everyone Achieves More

Primary Responsibilities:

• Greet all guests and other front desk traffic in a timely, friendly and hospitable manner, always with a smile.
• Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the Front Office Manager and General Manager.
• Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly.
• Promptly post all charges and credits to guest folios.
• Accept and post payment on guest folios.
• Prepare and balance shift deposits.
• Check out departing guests. Before finalizing payment, make sure that all appropriate charges have been posted to the folio.
• Answer the telephone promptly and courteously.
• Respond promptly to all guest confirmation of reservations.
• Room assignments and fosse screen must always be in balance with Marsha.
• Monitor room key cards and room key inventory sheets.
• Follow and complete all assignments from daily check list.
• Process and distribute guest mail and messages.
• Process and deliver messages for department heads and General Manager as promptly as possible.
• Provide Information to guests in a courteous, informative and accurate manner.
• Handle complaints courteously, receptively and promptly. Inform department head or General Manager of all complaints.
• Must be able to stand throughout the duration of shift.
• Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
• Attend meetings as scheduled by the Front Office Manager or General Manager.
• Maintain the Market store fully stock at all times.
• Assist in maintain Front Desk area, lobby and back office clean.
• Perform other reasonably related duties as assigned by the Front Office Manager or General Manager.
• You may be required to work at other times than the normally scheduled hours. Must be able to work a flexible schedule.
• From time to time, you will need to assist in other additional duties requested by management or corporate office.