Photo of The Scott Resort & Spa, Scottsdale, AZ

General Manager

The Scott Resort & Spa

4925 North Scottsdale Road
Scottsdale, AZ 85251

204 Room Resort
Gestionado Por Marc & Rose Hospitality

Medical / Dental / Vision / Company Paid STD and LTD / Hotel Discounts / Numerous Voluntary Products / Dry Cleaning / 401k + Match / Identity Theft / Pet insurance and much more!

Outstanding GM opportunity for a savvy hospitality leader to provide experience, guidance, partnership & mentorship to a fantastic team at one of Scottsdale's most iconic destinations with our forward thinking, unique and boutique, independently owned Marc & Rose Hospitality!

Compensation: DOE, Tiempo Completo

Summary of Position:

The General Manager is responsible for the daily operation and performance of The Scott Resort & Spa, leading managers and associates’ efforts toward total guest satisfaction, execution of transactional and transformational processes and programming, monitoring associate productivity, insuring learning and development, and meeting/exceeding resort profitability and ownership expectations.

Essential Functions:

Concentrated focus on developing new and elevated levels of guest service while championing our company’s Purpose, Pillars, Service Essentials and Departmental Service Standards.

Develops and implements creative alternatives for increasing revenue.

Improve overall perceived value by developing unique guest service experiences.

Pro-actively observe the interactions of the associates and leaders with the internal and external guests, evaluating performance and providing in-the-moment feedback, praise and constructive coaching.

Inspect rooms occasionally to detect any deficient areas.

Track success of all departments, ensuring standards are met or exceeded.

Coordinate new sales directives or incentive plans with the Director of Sales & Marketing.

Recruit, interview, hire, train, coach, counsel and supervise the management team.

Implement The Scott Resort & Spa daily quality process including goal communication and guest feedback measurements.

Organize, conduct and participate in scheduled meetings and coordinate a plan according to the action items established at the meeting.

Correspond appropriately to guest feedback in a timely manner.

Investigate incidents detailed within guest feedback with the appropriate departments and take corrective action if necessary.

Analyze and approve or reject forecasts and budgets (monthly, annually or 5 year) based on criteria from corporate, EVP, COO, ownership, and/or current projects.

Review and approve allowances, paid-outs, petty cash and entertainment check requests

Prepare monthly statement of operations for review.

Coordinate and fulfill all assignments delegated from the EVP/COO/Ownership and follow up after completion.

And any other tasks as assigned by the Corporate Office Leaders, Ownership, EVP and the COO


Education:College Degree or equivalent in Hospitality Experience

Experience:Minimum 10 years prior Hotel experience with at least 3 years of General Manager experience; preferably with an independent / boutique hotel/resort company.

Certificates or Licenses:Ability to obtain any government required license or certification, CPR certification is desirable.

Knowledge, Skills, and Abilities:

Strong Food & Beverage AND Rooms experience is highly preferred.

Experience with Microsoft Office, Point of Sale and Property Management Platforms, in addition to Revenue Management and other hotel systems.

Strong financial acumen and working knowledge of profit enhancements.

Demonstrates a high level of attention to detail.

Ability to implement resort-wide improvement programs.

General knowledge of STAR Report.

Excellent Verbal and Written communications skills; ability to effectively communicate with all levels of ownership and corporate leadership.

Ability to lead and motivate all levels of associates.

Ability to memorize, perform and adhere to The Scott Resort & Spa’s Standards, Policies & Procedures.

Ability to sit/stand for long periods of time.

Personal Characteristics:

Behaves ethically.

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

Professional Appearance: Exhibits an appearance that is highly professional, and appropriate at all   times. (Specific grooming standards are available for review).

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. Our Purpose is Making Space for Genuine Hospitality, enticing our guests to return again and again. In order to be successful at The Scott and M&R Hospitality, associates must share our Pillars and Service Essentials:  Hands On and Heartfelt, Sincere and Focused, Collaborative and Curious, and Conscientious. This, of course, includes possessing and demonstrating a high level of courtesy, respect and empathy for both internal and external guests. Our playful, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Publicado 15 De Abril De 2024

The Scott Resort & Spa

The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.             

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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