General Manager

The General Manager is responsible for the daily operation and performance of The Scott Resort & Spa, leading managers and associates’ efforts toward total guest satisfaction, execution of transactional and transformational processes and programming, monitoring associate productivity, insuring learning and development, and meeting/exceeding resort profitability and ownership expectations.

Concentrated focus on developing new and elevated levels of guest service while championing our company’s Purpose, Pillars, Service Essentials and Departmental Service Standards.

Develops and implements creative alternatives for increasing revenue.

Improve overall perceived value by developing unique guest service experiences.

Pro-actively observe the interactions of the associates and leaders with the internal and external guests, evaluating performance and providing in-the-moment feedback, praise and constructive coaching.

Inspect rooms occasionally to detect any deficient areas.

Track success of all departments, ensuring standards are met or exceeded.

Coordinate new sales directives or incentive plans with the Director of Sales & Marketing.

Recruit, interview, hire, train, coach, counsel and supervise the management team.

Implement The Scott Resort & Spa daily quality process including goal communication and guest feedback measurements.

Organize, conduct and participate in scheduled meetings and coordinate a plan according to the action items established at the meeting.

Correspond appropriately to guest feedback in a timely manner.

Investigate incidents detailed within guest feedback with the appropriate departments and take corrective action if necessary.

Analyze and approve or reject forecasts and budgets (monthly, annually or 5 year) based on criteria from corporate, EVP, COO, ownership, and/or current projects.

Review and approve allowances, paid-outs, petty cash and entertainment check requests

Prepare monthly statement of operations for review.

Coordinate and fulfill all assignments delegated from the EVP/COO/Ownership and follow up after completion.

And any other tasks as assigned by the Corporate Office Leaders, Ownership, EVP and the COO

Education:College Degree or equivalent in Hospitality Experience

Experience:Minimum 10 years prior Hotel experience with at least 3 years of General Manager experience; preferably with an independent / boutique hotel/resort company.

Certificates or Licenses:Ability to obtain any government required license or certification, CPR certification is desirable.

Knowledge, Skills, and Abilities:

Strong Food & Beverage AND Rooms experience is highly preferred.

Experience with Microsoft Office, Point of Sale and Property Management Platforms, in addition to Revenue Management and other hotel systems.

Strong financial acumen and working knowledge of profit enhancements.

Demonstrates a high level of attention to detail.

Ability to implement resort-wide improvement programs.

General knowledge of STAR Report.

Excellent Verbal and Written communications skills; ability to effectively communicate with all levels of ownership and corporate leadership.

Ability to lead and motivate all levels of associates.

Ability to memorize, perform and adhere to The Scott Resort & Spa’s Standards, Policies & Procedures.

Ability to sit/stand for long periods of time.

Personal Characteristics:

Behaves ethically.

Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

Professional Appearance: Exhibits an appearance that is highly professional, and appropriate at all   times. (Specific grooming standards are available for review).

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. Our Purpose is Making Space for Genuine Hospitality, enticing our guests to return again and again. In order to be successful at The Scott and M&R Hospitality, associates must share our Pillars and Service Essentials:  Hands On and Heartfelt, Sincere and Focused, Collaborative and Curious, and Conscientious. This, of course, includes possessing and demonstrating a high level of courtesy, respect and empathy for both internal and external guests. Our playful, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.