Shift Manager - Restaurant

Description

• Manages all Food and Beverage shift Team Members.
• Monitors inventory levels and scheduling of Team Members.
• Planning, organizing, coordinating, and controlling of operational outlet functions during their shift.
• Maintain professional restaurant/ bar image, including restaurant/bar cleanliness, proper uniforms, and appearance standards during their shift.
• Hires, trains, and supervises bar and restaurant/bar Team Members in conjunction with the Assistant

  Manager/Manager.

• Organize and conduct on-shift and departmental meetings, and schedule and direct the Team Members in their work assignments.
• Assures that all side work is accomplished, and all cleaning of equipment and storage areas is completed according to schedule.
• Ensures thoughtful guest service in all areas. Responds to complaints, taking any and all appropriate actions to resolve the guest’s issue.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, utility, and labor costs.
• Comply with all health and safety regulations.
• Assures that the restaurant/bar and other areas are secure at the end of shift.
• Ensure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or Team Member is injured.
• Investigate and resolve complaints concerning food quality and service.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Enforces and is knowledgeable of the Indiana Gaming and ATC (state) regulations, and the company’s internal controls, policies, and procedures.
• Will assist in management of other food outlets in F&B Manager’s absence if needed.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.