House Attendant

SUMMARY OF POSITION

The House Attendant ensures the cleanliness of the hotel public areas and offices, assists Room Attendants to clean guest rooms, is responsible for projects and preventative maintenance, and the set-up and clean-up of event spaces.

ESSENTIAL FUNCTIONS

Ensures all company brand standards have been implemented.

Clean hotel public areas including the hotel lobby, kitchens, restrooms, offices and event spaces.

Assist Room Attendants in cleaning guest rooms.

Replenish guest rooms and assist with linen distribution.

Empty soiled linens

Maintains the cleanliness of corridors and surrounding areas.

Responsible for preventative maintenance and projects as assigned.

Set-up and clean-up of event spaces

Report lost and damaged items.

Provide exceptional guest service at all times, handling all guest complaints and inquiries in a courteous and efficient manner, feedbacks guest complaints to manager promptly.

Will also assist in delivering food items to guest rooms.

QUALIFICATIONS

• Prior cleaning experience preferred.
• Customer service experience, preferably in a hotel or related field
• Must have availability to work a flexible schedule, including evenings, weekends and holidays.
• Requires strong command of the English language.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others.
• PHYSICAL REQUIREMENTS
• Good vision and hearing, either natural or with corrective equipment
• Must be able to bend, stoop, and squat.
• Ability to lift, pull and push heavy weight (minimum 50 pounds) regularly.
• Ability to walk and stand for long periods of time.