Food & Beverage Supervisor

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you'll make...

The primary role of the Food & Beverage Supervisor is to lead setup and service of banquet functions in the hotel, working closely with back-of-house and front-of-house Food & Beverage team to ensure quality execution of events. The Food & Beverage Supervisor oversees smooth restaurant and in-room-dining operations as well.

You'll enjoy this job because...

• You're eager to distinguish yourself as a leader in F&B
• You're self-motivated to achieve success
• You like working in a fast-paced environment
• You're skilled at prioritization and delegation
• You enjoy teaching and motivating others

What you'll be doing...

• Coordinate food service between kitchen and banquet service staff & guests
• Review and implement table and seating diagrams
• Assist and coordinate the set-up of meetings and events
• Set up all meetings' rooms to the specifications of the guest. This involves transporting heavy materials such as banquet tables, chairs, banquet bar etc. from storage area to meeting rooms.
• Responsible for timely and safe breakdown of meeting rooms after event completion. Reset products for the next function.
• Assist with all reasonable bar back duties
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment for team to effectively carry out their job functions
• Establish and achieve quality and guest satisfaction goals
• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.
• Ensure cleanliness and organizations done in a timely manner and to assist supervisor during large functions.
• Take on additional tasks as necessary or assigned by Management
• Oversee the day-to-day operations of the Restaurant, In Room Dining, Banquets and Bar
• Ensure all staff has arrived and is in proper uniform.
• Follow up on staff training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates
• Ensure restaurant is set and looking to specifications before start of shift.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.
• Complete additional duties as assigned by hotel leadership

Requirements...

• Open availability
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Must be able to lift up to 50 pounds often
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
• Ability to work calmly under stressful situations
• Maintain high level of guest satisfaction is an absolute requirement for this position
• Communicate with guests, group contacts, other associates and leadership
• Lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room with or without reasonable accommodations.
• Knowledge of various types of equipment and set up styles used in meeting rooms. For example: round, boardroom, reception, U-Shape, etc.
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. with or without reasonable accommodations.
• Ability to stand for long periods of time with or without reasonable accommodations

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.