Assistant General Manager

Pay:$65,000–$75,000 annually
Status: Full-Time, Exempt
Schedule: Flexible schedule with weekend and holiday availability

Residence Inn Raleigh-Cary is seeking a highly motivated and experienced Assistant General Manager to help lead the opening team of Cary’s newest Marriott property. The AGM supports the General Manager in overseeing day-to-day hotel operations, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive service-driven culture. This leadership role is perfect for a hands-on operator with strong communication skills, proven team development ability, and a passion for hospitality.

• Support the GM in overseeing Front Desk, Housekeeping, Laundry, F&B, and Engineering operations

• Assist with hiring, onboarding, training, and developing associates

• Lead by example to reinforce RevPAR Companies’ culture and service vision

• Maintain department communication, coaching, and performance accountability

• Serve as Manager-On-Duty during designated shifts

• Monitor Guest Voice scores, Medallia feedback, and online reviews

• Ensure prompt service recovery and follow-through on all guest concerns

• Uphold Marriott brand standards across all departments

• Maintain a strong presence in the lobby for guest engagement and morale

• Assist with budgeting, forecasting, and operational planning

• Support labor management, scheduling, and payroll accuracy

• Review daily reports, STR performance, and revenue-driving opportunities

• Help manage purchasing, inventory systems, and cost controls

• Ensure adherence to OSHA, fire life safety, emergency procedures, and brand compliance

• Conduct routine inspections of guest areas and back-of-house spaces

• Support internal audits, risk management procedures, and quality assurance

• Minimum 2 years of hotel leadership experience (GSM, Supervisor, Operations Manager, or similar)

• Strong communication, decision-making, and leadership abilities

• Knowledge of select-service hotel operations; Marriott experience preferred

• Ability to manage multiple priorities and maintain composure under pressure

• Strong understanding of financial reports, labor management, and service metrics

• Passion for people, guest experience, and operational excellence

• Competitive salary ($65,000–$75,000 based on experience)

• PTO, holiday pay, and benefit eligibility

• Marriott Explore Rate & employee travel discounts

• Opportunities for advancement within RevPAR Companies