Food & Beverage Manager

bout Driftwood Hospitality Management

Driftwood Hospitality Management’s culture empowers associates to take initiative, be proactive, and contribute to the success of their property through well-defined strategies and objectives. Driftwood is renowned for its fully integrated approach to hospitality services, delivered with outstanding client service. Our team is composed of top talent across every role and every hotel.

Job Summary

The Food & Beverage Supervisor oversees multiple Food and Beverage outlets, including restaurants, room service, and lounges. This position is responsible for supervising daily operations, leading staff, and ensuring exceptional guest service across all assigned outlets. Responsibilities include greeting and escorting guests, supervising team members, and maintaining a courteous, efficient operation that consistently delivers high-quality products and service.

Essential Job Functions

This job description outlines the primary responsibilities and qualifications but is not intended to be all-inclusive. The hotel operates 24 hours a day, 7 days a week; therefore, operational demands may require varied schedules, including evenings, weekends, and holidays.

• Manage Food & Beverage service across multiple outlets to consistently meet hotel and Hilton brand standards

• Effectively control guest flow and coordination between front-of-house and back-of-house teams

• Ensure team members maximize all sales opportunities

• Maintain brand standards and high levels of guest service at all times

• Handle guest inquiries and concerns professionally and efficiently

• Accurately manage all transactions during service

• Manage team member schedules, inventory, and waste control

• Assist the Restaurant Manager and/or F&B Director with interviewing, hiring, training, supervising, coaching, and disciplining staff

• Maintain outlet scheduling and payroll accuracy

• Organize and conduct pre-shift and departmental meetings, communicating key information such as house count, daily specials, promotions, and menu changes

• Greet guests, escort them to tables, and present menus

• Answer telephones professionally; coordinate and document reservations

• Maintain communication with all hotel departments and attend relevant meetings

• Participate in marketing efforts, assist with menu development, survey competitors, and report on food and beverage trends

• Monitor product quality and guest satisfaction; interact with guests to obtain feedback

• Ensure food quality is consistent, visually appealing, and prepared to guest specifications

• Maintain outlet profitability by controlling payroll, inventory, equipment costs, and minimizing loss and misuse

• Ensure par stock levels are maintained through accurate inventory, ordering, and stocking

• Ensure proper maintenance and use of equipment; request repairs as needed and train staff on correct usage

• Support the overall Food & Beverage operation, including supervising other outlets or areas as needed

• Assist with special projects, promotions, public relations, and marketing initiatives

• Maintain a clean, safe, and organized work environment

• Adhere to all company policies, procedures, and safety standards

• Follow fire prevention, emergency, safety, and security procedures

• Utilize protective equipment and report unsafe conditions, accidents, or incidents to management

• Maintain a neat, clean, and professional appearance per company standards

• Perform additional duties as assigned and assist other Food & Beverage team members as needed

Qualifications

Knowledge, Skills & Abilities

• Thorough knowledge of Food & Beverage operations, including service standards, supervisory practices, and guest interaction

• Knowledge of all State, Federal, and Corporate liquor regulations

• Current Food Handler Card required

• Ability to work under pressure in fast-paced environments

• Knowledge of proper table settings and service ware

• Basic English proficiency to communicate with guests and team members

• Ability to read and apply written instructions and product labeling

• Ability to memorize and promote menu items

• Ability to operate beverage and service equipment (e.g., coffee machines)

Physical Demands

• Ability to lift and transport up to 30 lbs

• Constant standing and walking throughout the shift

• Frequent bending, twisting, stooping, reaching, talking, hearing, and visual interaction with guests

Benefits

• 401(k)

• Health Insurance

• Life Insurance

• Disability Insurance

• Employee Assistance Program

• Paid Time Off

• Room Discounts

• Employee Food & Beverage Discounts

EEO Statement

Driftwood Hospitality Management is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Qualifications