General Manager

Description

The luxurious Hotel Cleveland, Autograph Collection is seeking an innovative and results-driven individual to join our team as a property General Manager. As the property leader, the General Manager creates and guides a highly engaged, service-minded team generating connected, elevated experiences for our guests. Not only will the General Manger deliver on transformative service and activated programming, but they will also partner with their team to drive top performance and deliver stellar financial results to our owners.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

As the General Manager, you will spearhead the creation of an exceptional workplace environment for our associates while elevating the guest experience through luxury touchpoints. Your primary responsibility will be to ensure guest satisfaction by orchestrating outstanding programming and delivering unparalleled products and services that uphold the highest standards of excellence.

• Conduct administrative duties including report reading and writing, guest and associate communication, and critical review of occupancy and revenue reports.
• Interview, hire, supervise, and counsel department managers to ensure efficient operations.
• Recommend performance evaluations, resolve issues, and provide open communication with associates.
• Actively participate in community affairs to maintain a positive public image for Crescent and the hotel.
• Provide clear direction to staff, ensuring alignment with Crescent's standards.
• Conduct daily property tours to monitor cost control, property condition, cleanliness, and service quality.
• Travel as needed for corporate meetings, sales trips, and committee involvement.
• Handle associate issues in conjunction with People & Culture following Crescent policies.
• Maintain flexibility with an inconsistent work schedule.
• Perform any other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• 3-5 years of experience as a General Manager at a luxury hotel/resort is required.
• Full-service hotel experience + F&B oversight required.
• Opening Marriott experience is highly desired.
• Proficient in financial and accounting procedures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.