Sales and Service Coordinator

Job Description

Position Summary

The Sales and Service Coordinator is a dynamic, outgoing, service-oriented individual that provides support to both the Director of Sales and Front Desk team through varied front desk and sales tasks to help meet both service and revenue-related goals.

In addition to the core job requirements, skill sets, and work-related experience the ideal Sales Coordinator must illustrate the ability and drive to:

• Enthusiastically and proactively assist the Director of Sales in the hotel sales effort.
• Maintain and develop relationships with existing clients and proactively prospect new opportunities to serve both existing and new clients.
• Evaluate and qualify group, meeting, and event opportunities.
• Respond and proactively follow-up to business opportunities via phone, email, and other online platforms.
• Handle logistics for meetings and events. This will include generating banquet event orders, contracts, and room blocks for leisure and corporate business.
• Champion the hotel’s social media by effectively posting content to Facebook, Instagram, and other accounts as well as responding to online reviews.
• Arrange and confirm weekly live music performances in the hotel lounge.
• Consistently utilize the sales system (Delphi) as well as sales filing systems for accurate record keeping.
• Be organized and use hotel computer systems efficiently to achieve tasks and generate reports as needed.
• Use negotiation skills and creative selling to maximize revenue.
• Conduct effective site visits and manage sales opportunities when the Director of Sales in unavailable.
• Effectively develop and support relationships within the community to strengthen and expand customer base for future sales opportunities.
• Drive product quality and a unique guest experience at every opportunity.
• Maintain a refreshing attitude focused on positive interactions with both clients and team members
• Develop and maintain strong interdepartmental relationships and open communication including weekly group and event reporting.
• Be the on-site meeting coordinator for meetings and events ensuring client satisfaction with set-up, food and beverage, A/V and other requests as they arise; this will include occasional evening coverage.
• Facilitate a fun and comfortable work environment where they are eager to pitch in wherever and whenever possible.
• Never satisfied with average; conscientious and driven to be the best at what they do… always!
• Will be required to stand and sit for extended periods of time.

• Required to complete front desk shifts as needed.
• Ensure all guests are welcomed and served in an efficient and courteous manner executing all Aloft brand standards during the process.
• Assist front desk in completing daily checklists.
• Maintain front office quality standards and policies are consistently followed when working at the front desk.
• Ensure all financial transactions are completed properly and within the established guidelines of the property.
• Ensure all areas are clean and always stocked.
• Coordinate and assist other departments to facilitate guest satisfaction.
• Understand the Marriott Bonvoy frequent guest program and ensure all guests who are members are appropriately recognized.
• Must be willing to complete other duties or assignments as required.
• Will be required to stand and sit for extended periods of time.

• High school or equivalent education required; Bachelor’s Degree preferred.
• 1 to 2 years of sales or hospitality experience preferred.

Full-Time Flexible – Primarily day shifts, including Saturday Sales coverage; occasional evening shifts

Why Join Us?

At Aloft Charlotte Ballantyne, we’re all about providing a vibrant, welcoming, and unforgettable experience for our guests. With our modern design, upbeat vibe, and exceptional service, we aim to exceed expectations every day. Join our team and become part of a culture where creativity and collaboration thrive!

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts 
• Marriott Discounts worldwide 
• Awesome PTO policy
• and more

EEO and ADA Statements

Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.