Photo of Staybridge Suites Naples - Marco Island, Naples, FL

Guest Service Representative

Staybridge Suites Naples - Marco Island

9401 Triangle Blvd
Naples, FL 34113

Estancia Prolongada
Gestionado Por Naples Hotel Group
Embark on a great career path in Hospitality!
Tiempo Completo

Join a team where your passion for hospitality shines. At Staybridge Suites Naples Marco Island, you are the face of warmth and professionalism, ensuring each guest enjoys a seamless and memorable stay. Your role will be pivotal from the first greeting to the final farewell, capturing the essence of our commitment to “hospitality from our family to yours.”

Responsibilities

  • Manage guest check-ins and check-outs, confirming reservations and reviewing charges with precision.
  • Handle guest reservations, modifications, and confirmations.
  • Deliver timely wake-up calls with courtesy.
  • Address incoming calls with prompt and professional service.
  • Execute shift checklist tasks and submit detailed reports.
  • Respond to guest inquiries with genuine care and attention.
  • Conduct follow-up calls to ensure guest satisfaction post check-in.
  • Provide expert recommendations on local attractions, dining, and entertainment.
  • Resolve guest comments and concerns, ensuring complete satisfaction.
  • Maintain a comprehensive shift pass-on log for seamless communication.
  • Coordinate room status updates with housekeeping.
  • Initiate and track maintenance work orders efficiently.
  • Ensure the front desk and lobby areas are immaculate and inviting.
  • Welcome each guest with a warm smile and friendly demeanor.
  • Adhere to uniform and grooming standards to maintain professionalism.
  • Follow procedures for handling lost and found items.
  • Prioritize safety by following key security and emergency protocols.
  • Report any accidents or unsafe conditions promptly.
  • Complete all necessary safety training and certifications.
  • Adapt to evolving business needs with flexibility and initiative.

Qualifications

  • A minimum of 1 year in customer service, preferably in hospitality.
  • Exceptional verbal and written communication skills.
  • Proficiency with computers and reservation systems.
  • Ability to multitask in a dynamic, guest-focused environment.
  • Sound decision-making skills aligned with company policies.
  • Reliability, punctuality, and a team-oriented spirit.
  • Flexibility to work weekends and holidays as needed.
Physical Demands
  • Able to occasionally lift up to 25 pounds.
  • Comfortable with extended periods of standing and walking.
  • Manual dexterity for handling front desk equipment.
  • Capable of maintaining composure in fast-paced settings.

As part of the Naples Hotel Group, we value genuine relationships and team cohesion, fostering a collaborative environment rich with opportunities for career advancement and personal growth. Here, every voice is heard, and every team member is celebrated.

Comprehensive Benefits For Full-Time Employees
  • Generous Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
  • Comprehensive health, dental, and vision insurance
  • 401(k) with employer match
  • Exclusive global hotel discounts
  • Opportunities for career growth within our hotel portfolio
  • Additional perks including paid volunteer time and lifestyle discounts
Publicado 13 De Mayo De 2026

Acerca de Staybridge Suites Naples - Marco Island

Siéntase como en casa en nuestro hotel de estadías prolongadas en Naples Marco Island

Bienvenido al hotel Staybridge Suites Naples Marco Island en la hermosa Naples, Florida. Estamos a minutos de las impresionantes playas vírgenes de Naples y Marco Island, y cerca del centro de Naples, donde descubrirá una gran variedad de tiendas exclusivas en la Quinta Avenida y restaurantes galardonados. Disfrute de fácil acceso a las mejores atracciones de la zona, como el Jardín Botánico de Naples, el Zoológico de Naples, el Santuario del Pantano Corkscrew, las playas de la costa del Golfo y el Muelle de Naples, la pintoresca zona histórica de Third Street en el casco antiguo de Naples y mucho más.

Acerca de Naples Hotel Group

¿Cómo es trabajar con NHG?

Como empresa familiar basada en relaciones genuinas, el carácter y la calidad de nuestro personal son fundamentales para ofrecer la cultura de servicio que nuestros clientes esperan. Si comparte estos valores y su pasión por la innovación, le invitamos a impulsar su carrera en el sector hotelero con nuestra empresa de gestión hotelera. Como miembros de nuestro equipo, los asociados se sirven mutuamente, a nuestros socios y a su comunidad con amabilidad y respeto, a la vez que inspiran resultados exitosos para todos. La diversidad y cercanía de Naples Hotel Group fomenta la participación de cada asociado, fomentando un entorno dinámico de creatividad comunitaria y abundantes oportunidades de desarrollo.