Director of Service Excellence

Pay

Minimum – Anticipated Maximum Base Salary: $119,500 – $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Execute premium dining experiences that elevate guest expectations across select Sportservice locations 
• Contribute to the creation and refinement of the Patina Group Standards Playbook with clear frameworks and actionable hospitality standards 
• Partner with the Vice President of Premium Hospitality to deliver strategic brand partnerships that enhance premium dining experiences 
• Integrate Patina Group brand standards into Sportservice premium operations to differentiate Delaware North in targeted venues 
• Train unit teams and conduct on-site team member trainings to embed Patina Group culture and uphold consistent premium standards 
• Lead opening timelines for new units by organizing resources and supporting launches in select stadiums and arenas 
• Evaluate quality, guest satisfaction, and operational performance while driving adoption of food safety, health, alcohol service, front of house, and sustainability standards 

More about you

• Minimum of 3 years of operational experience with multi-unit opening experience preferred 
• Extensive experience in restaurant operations, premium dining, food and beverage operations, and brand development 
• Prior experience in a guest service environment preferred 
• Strong leadership, communication, and collaboration skills, with a track record of building relationships across teams 
• Proficiency in Microsoft Office, Excel, Word, PowerPoint, and SharePoint is a plus  
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously 
• Ability to work during include nights and weekends based on event schedule