Mgr Front Office BU

As our Guest Services Manager, you will be working with our front desk team to provide excellent customer service to our guests, overseeing employee schedules, conducting front office staff training, and responding to guest reviews.

You have an upbeat and engaging personality, a professional appearance, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment. You possess great interpersonal skills and have the ability to remain positive and focused in a fast-paced environment.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At TownePlace Suites by Marriott Tecumseh Windsor and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Must be available to work days, evenings, weekends and some holidays.

Guest Services Manager Responsibilities:

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests through excellent problem solving skills
• Scheduling staff shifts and managing daily operations of the front office.
• Maintaining an orderly appearance throughout the reception area.
• Responding to guest reviews
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Enforcing all cash-handling and credit card procedures through accurate billing
• Revenue optimization through room assignments, reservations, and inventory control

In summary, you have:

• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.
• Strong leadership capabilities

Qualifications

Previous Front Office management experience in a Marriott brand

Experience

• Required

  2 years:

  Previous Front Office management experience in a Marriott brand