Complex Catering Manager

• Highly competitive salary
• An exceptional benefits plan for you and your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts within our Crescent managed properties in North America for you and your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted, and supported by the team.

At TownePlace Suites by Marriott Tecumseh Windsor and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitate open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviours, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Must have flexible work schedule in order to ensure successful events.

You have an upbeat and engaging personality, a professional appearance, and a true passion for customer service and guest experiences. You pride yourself on your organizational and communication skills and thrive in a team environment.

The core responsibilities of the job are as follows:

• Event planning, organizing and execution
• Collaboration with clients to finalize details
• Providing seamless experience of service
• Supervision of catering staff
• Motivation of and scheduling of banquet employees
• Managing budgets, controlling costs, and monitoring inventory
• Daily posting of events through PMS system
• Completing reports and maintaining an accurate forecast over 30-60-90 days
• Build and maintain relationships with clients
• Resolve complaints and handle all meeting room inquiries
• Oversee events and supervise the operations to ensure smooth execution
• Strong leadership, organizational, and communication skills
• Smart Serve certification
• Food Handlers certification

The Complex Catering Manager is a new role and is an exciting opportunity for the right person. In addition to the core responsibilities, you will be required to:

• develop and implement sales strategies to meet revenue targets.
• maintain relationships with existing clients and identify new clients.
• create marketing to promote the spaces
• monitor market trends and competitor activities
• prepare and manage catering budgets, ensuring profitability
• track sales activities and maintain detailed records of client interactions
• collaboration with other departments
• attend networking and industry events

Please note that this is not a Monday to Friday - 9 am to 5 pm position. Flexibility is crucial to the role. A company incentive program is part of this position and is paid quarterly and also annually based on revenue performance.

Previous experience with Delphi, Hotel Key, and Fosse are definite assets.