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Front Desk Manager

The Luxury Collection Hotel Manhattan Midtown

151 West 54th Street
New York, NY 10019

Hotel
Gestionado Por Northwood Hospitality
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Compensation: 85.000 $ a 95.000 $ por año, Tiempo Completo

Job Description

The Guest Services Manager leads the front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering outstanding service and 5 years' experience.

Responsibilities:

  • Team Leadership:
    • Recruit, hire, train, and develop a high-performing front desk team.
    • Motivate and inspire the team to consistently exceed guest expectations.
    • Conduct regular performance reviews and provide constructive feedback.
    • Manage team schedules to ensure optimal staffing levels.
  • Guest Services:
    • Oversee the daily operations of the front desk, including check-in, check-out, and room assignments.
    • Resolve guest complaints and issues promptly and professionally.
    • Handle guest inquiries and requests in a timely and courteous manner.
    • Manage guest reservations and room assignments.
    • Ensure compliance with hotel policies and procedures.
  • Administrative Duties:
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
    • Prepare daily, weekly, and monthly reports.
    • Manage the hotel's inventory of guest supplies.
    • Assist with the development and implementation of guest service strategies.
    • Coordinate with other departments to ensure seamless operations.

Qualifications:

  • Proven experience as a Guest Services Manager or similar role in a hotel or hospitality setting.
  • Strong leadership and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficient in hotel property management systems.
  • Strong attention to detail and organizational skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Excellent verbal and written communication skills.
Publicado 8 De Mayo De 2026

Acerca de The Luxury Collection Hotel Manhattan Midtown

The Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best if New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, The Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience - Complete with striking city views and up to 2.700 square feet of private accommodations. Epicurean delights await at Dabble our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.

Join a team where excellence is the baseline, and career progression is the goal. Working at the Luxury Collection - Midtown places you at the intersection of global prestige and local expertise. We offer more than a role; we offer a path toward leadership within one of New York's most distinguished hotels.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Together is how we succeed.

Benefits

At The Luxury Collection - Midtown, we value our Team Members and are committed to providing comprehensive and competitive benefits package.

Acerca de Northwood Hospitality

Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

People are our Passion

Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

Our Purpose

Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

Our Mission

Our mission is to maximize asset value creation and performance.

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