Hotel Housekeeper

The Weston is an award-winning boutique hotel offering an intimate and luxurious experience. With just nine beautifully appointed rooms, a petit spa, an on-site French restaurant, and a French inspired patisserie. We provide personalized hospitality in the heart of New England. 

What's in it for you…

• Paid time off available from DAY 1!
• 401(k) enrollment after 30 days!
• Professional development and promotion opportunities!

About this job...

Housekeeping makes a long-lasting impression and greatly influence the total guest experience.  Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home.  Housekeepers create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.  The primary responsibility of a Housekeeper is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, ensure linens are in good condition and sorted, cleaned, folded, and available for use according to standard, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
• Sort, load, unload, fold, and press linen and other items according to hotel standard.
• Restock closest as needed to complete daily housekeeping tasks.
• Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Named for the picturesque Vermont village it calls home, The Weston Hotel including The Left Bank restaurant and The Green Cat bakery & café is a luxury property nestled in the Green Mountains. Named #1 Hotel in New England by Condé Nast Traveler and recently recognized as the #5 Best Hotel Restaurant in the U.S. by USA Today’s Readers’ Choice Awards, The Left Bank offers an elegant French-inspired menu focused on in season ingredients from our own multi-acre regenerative farm. The Green Cat is a classic French Patisserie inspired bakery focused on laminated pastries, desserts, and daily baked breads. The hotel, restaurant, and bakery all blend luxurious sophistication with warm Vermont hospitality. Our guests come to enjoy world-class food and an award winning wine list. We take pride in creating memorable experiences with every service.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.