Front Office Supervisor
Hyatt Regency Lost Pines Resort and Spa
575 Hyatt Lost Pines Road
Lost Pines,
TX
78612
Description
Front Office Supervisors demonstrate strong leadership, communication, and relationship‑building skills and play an essential role in supporting the hotel’s senior leadership team. This position assumes foundational management responsibilities and leads front office colleagues through coaching, guidance, and accountability. Supervisors may assist with training, scheduling, payroll support, and the interviewing and onboarding of new associates.
As a highly visible leader, the Front Office Supervisor oversees the guest registration process and ensures consistent communication of hotel services, amenities, and promotions. This role creates meaningful opportunities for guest interaction and has a direct impact on shaping the overall guest experience. Front Office Supervisors also support daily operational needs, including processing payments and responding to guest inquiries with professionalism and care.
Key Responsibilities:
- Lead, coach, and support front desk agents to deliver exceptional guest service
- Assist with supervisory responsibilities such as training, scheduling, payroll administration, and interviews
- Oversee guest check-in and check-out processes, ensuring accuracy and efficiency
- Communicate hotel services, promotions, and local information to guests
- Address guest questions, requests, and concerns promptly and courteously
- Process forms of payment and ensure compliance with hotel policies
- Serve as a role model for service excellence and Hyatt brand standards
Benefits | We care for people so they can be their best. Our colleagues enjoy:
- Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
- Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
- Healthcare FSA - saves you money for medical expenses
- Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
- Discounted Room Nights– for you, your friends and your family!
- Free Parking – convenient and cost-free parking for all our associates
- Paid Time Off – Take the time you need to recharge and stay healthy
- Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
- Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
- Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
- Tuition Reimbursement: Further your education with our support.
- Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
- Colleague Recognition Programs - Be celebrated for your hard work and dedication.
Requirements
- Strong communication and organizational skills
- Proven leadership and teamwork skills
- Previous Supervisory skills preferred
- Must be able to work in a fast-paced environment
- Ability to work a flexible schedule to include holidays and weekends
- Ability to complete tasks with minimal supervision
- Knowledge of Microsoft Word and Excel programs
- Prior Front Office experience and a thorough understanding of Front Office operations is required
- Must have a valid driver’s license with a clean driving record
- Must be 18 years of age or older
Acerca de Hyatt Regency Lost Pines Resort and Spa
A luxurious Texas wilderness escape near Austin, TX
Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.
We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.
Our Philosophy
The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.
The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.
- Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
- Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
- Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion
Acerca de Hyatt Hotels Corporation
We turn jobs into careers. Join us.
Since we opened our doors 65+ years ago, care has remained at the heart of everything we do at Hyatt. Deeply embedded across all areas of our business, World of Care is our global approach to advancing care for the planet, people and responsible business and our World of Care goals and priorities are defined by what is important to our colleagues, guests, customers, owners, investors and communities. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities. Explore more of our World of Care stories on the Hyatt newsroom.
- Caring for the Planet: Advancing environmental action so destinations around the world are vibrant for our colleagues, guests, customers, owners, investors and communities.
- Caring for People: Creating a culture of opportunity by caring for the wellbeing of our colleagues, guests, customers, owners and communities.
- Caring for Responsible Business: Embracing our responsibility to create fair, ethical and transparent business practices both within and beyond Hyatt and Hyatt properties.
